Tea Service Manager
1 month ago
As a Tea Sommelier at Marina Bay Sands, you will be responsible for providing exceptional tea service to our guests. Your key responsibilities will include:
Answering questions on menu selections, including wait times and product availability.
Communicating additional meal requirements, allergies, dietary needs, and special requests to our team.
Maintaining a clean and organized dining area by picking up trays and cleaning tables as needed.
Managing the target cost of sales for tea operations, ensuring alignment with company budgets.
Ensuring that all company tea service standards and sequences of service are followed and adhered to by staff while on duty.
Ensuring that staff under your supervision follow and are compliant with all Public Health rules and regulations.
Participating in planning and managing the continuous training of staff involved in tea sales onboard, using only company-approved training materials.
Reporting maintenance needs and ensuring that all equipment is in proper condition and meets safety standards.
Conducting tea training for beverage and restaurant staff, as well as elegant tea and tea ceremonies.
Job Requirements
To be successful in this role, you will need:
A minimum of two years' experience as a Tea Master in a large hotel or bar setting.
Advanced supervisory knowledge in running a shift in a large restaurant and/or managing and servicing a large service bar.
Advanced knowledge and experience in meeting and exceeding revenue targets, service standards, and guest satisfaction results.
Intermediate to advanced knowledge and experience working with beverage and wine products.
Active/Current Certification for Tea Sommeliers or Tea Master from a recognized international tea organization.
Associate degree or foreign equivalency in Hospitality Management or a related field from a recognized hotel/culinary institution.
At Marina Bay Sands, we are committed to building a diverse, equitable, and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhering to and abiding by all rules, regulations, policies, and procedures, including the rules of conduct and business ethics of the Company.
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