Ambassadorial Service Representative

7 days ago

Singapore beBeeCustomerService Full time $3,500 - $4,500

Join our dynamic team as a Customer Service Ambassador and make a lasting impact on our shoppers' experience.

We are seeking a highly motivated and customer-focused individual to provide exceptional service and support our marketing initiatives in a fast-paced mall environment.

  • Address shopper enquiries, lost and found cases, and incidents promptly and professionally
  • Introduce enhanced customer service through digital solutions to shoppers
  • Provide assistance and promote sign-ups via the CapitaStar app to shoppers proactively
  • Make periodic mall announcements based on standard guidelines
  • Roving duties of the mall including common areas and retail spaces to ensure areas are well maintained and flag out any issues or customer feedback to respective departments
  • Regularly educate tenants on CapitaStar loyalty programme ecosystem, eCapitaVoucher acceptance and other marketing matters
  • Promote the Excellent Service Award by identifying and recommending outstanding tenant staff
  • Plan and conduct regular briefing and product knowledge sessions with tenants, maintain a participation roster, and report session insights to the Centre Management Office team
  • Support marketing functions including documenting events, new store openings with photos and gathering shoppers' feedback where applicable
  • Check and maintain the condition of marketing materials, Point-of-Sale Machines (POSMs), and display panels
  • Exhibit excellent customer service skills in the course of duty
  • Manage duty roster, email correspondence, and advertising space scheduling
  • Handle content updates for the mall's website and digital directories
  • Handling of administrative duties and any other task as assigned by immediate supervisor/management

Requirements:

  • GCE'O' Levels and above
  • Preferably with 1-2 years working experience in similar capacity
  • A team player with pleasant disposition, candidates with familiarity with mall operations or frontline retail/hospitality will be favourably considered
  • Excellent communication and interpersonal skills for customer and tenant interaction
  • Positive, service-oriented mindset with ability to multitask and stay calm under pressure
  • Knowledge of a second language is a plus especially to assist tourists or senior shoppers
  • Required to work on 6 days rotating shifts including weekends and public holidays
  • Comfortable with using mobile applications to guide others on our mobile app platforms

Benefits:

  • Comprehensive medical coverage
  • Training and development opportunities
  • Subsidised rates at Ascott serviced residences
  • Strong advocate of staff volunteerism
  • Wellness programmes

At CapitaLand, we believe in fair employment practices and recruit talents based on merit and fit with our corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality. Only shortlisted candidates will be notified.

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