Part-Time Conflict Resolution Professional

1 week ago

Singapore beBeeconflictresolution Full time $3,500 - $5,500

Conflict Resolution Specialist Role Overview

We are seeking a skilled Conflict Resolution Specialist to support our organization. This role involves managing and addressing candidate grievances with professionalism and empathy.

Key Responsibilities:

  • Grievance Resolution: Serve as the first point of contact for candidates' concerns, ensuring complaints are addressed promptly and effectively.
  • Candidate Support: Actively listen to candidates' feedback, provide solutions, and maintain open communication channels.
  • Conflict Mediation: Mediate between candidates and recruiters to resolve misunderstandings or issues amicably.
  • Record Management: Maintain accurate and confidential records of grievances and resolutions.
  • Process Improvement: Provide insights and feedback to the team to enhance candidate experience and satisfaction.
  • Brand Representation: Uphold the organization's reputation by fostering positive relationships and ensuring professional communication at all times.

About the Ideal Candidate

  • Prior experience in public relations, customer service, or a related field is preferred.
  • Strong problem-solving skills with the ability to handle sensitive situations with discretion.
  • Excellent verbal and written communication skills.
  • A friendly, empathetic, and professional demeanor.
  • Ability to work independently and commit to a flexible part-time schedule.

Benefits and Perks

We offer a competitive hourly rate and room for growth based on performance. Additionally, you will have the opportunity to work in a collaborative environment with supportive colleagues and enjoy flexible hours to fit your schedule.

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