Senior Tenant Relations Manager

2 weeks ago


Singapore JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD Full time
Job Summary

We are seeking a highly skilled and experienced Senior Tenant Relations Executive to join our team at JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD. As a key member of our property management team, you will be responsible for delivering exceptional tenant experiences and ensuring the smooth operation of our properties.

Key Responsibilities
  • Administration
    • Prepare and distribute meeting documents and minutes in a timely and efficient manner.
    • Coordinate social events and meetings to foster a sense of community among tenants.
  • Tenant Communication
    • Act as a primary point of contact for tenants, addressing their concerns and queries in a prompt and professional manner.
    • Maintain regular communication with tenants to understand their needs and identify areas for improvement.
    • Conduct regular surveys to gauge tenant satisfaction and implement strategies to enhance it.
  • Problem Solving
    • Handle tenant complaints and disputes in a fair and timely manner, working to find solutions that meet the needs of all parties involved.
    • Maintain accurate records of issues, resolutions, and follow-up actions taken.
  • Tenant Retention
    • Develop and implement strategies to enhance tenant satisfaction, engagement, and retention.
    • Organize tenant programs, events, and networking opportunities to foster a sense of community and collaboration within the building.
  • Operations
    • Collaborate with the operations team to ensure that maintenance, repairs, and service requests are addressed promptly and efficiently.
    • Lead the concierge team to provide exceptional customer service to tenants.
  • Market Research
    • Stay informed about industry trends, market conditions, and competitors to identify opportunities for improving tenant satisfaction and attracting new tenants.
  • Reporting & Budgeting
    • Prepare accurate, timely, and comprehensive reports, including monthly performance reports and variance reports for review by senior management.
    • Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge.
    • Manage all accounts payable for the property, including collection and approval of invoices.
    • Ensure compliance with rules and regulations.
    Requirements
    • Successful completion of scheduled activities.
    • Achievement of Key Performance Indicators (KPIs).
    • Achievement of target deliverables for business plans, monthly reports, and budgets.
    • Maintenance of a high level of professionalism and customer service at all times.
    • Ability to work under pressure and meet set timelines.
    • Client and tenant satisfaction.
    • Good tenant survey results.
    • Meet standards and audit requirements.


  • Central Region, Singapore Annexion Partners Full time

    We are currently working with a renowned real estate developer and retail operator in seeking an experienced and skilled Retail Leasing Specialist to join our team in Singapore. As a key member of our leasing team, you will be responsible for maintaining strong landlord-tenant relationships, analyzing tenant performance, and identifying opportunities...


  • Singapore JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD Full time

    Roles & ResponsibilitiesAdministration To prepare weekly/monthly meeting documents and minutes. To organize social events & meetings.Tenant Communication:Act as a point of contact for tenants, addressing their concerns, queries, and requests promptly and professionally. Maintain regular communication with tenants to understand their needs and identify...


  • Singapore JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD Full time

    Job Title: Senior Tenant Relation ExecutiveWe are seeking a highly skilled and experienced Senior Tenant Relation Executive to join our team at JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD.Key Responsibilities:Administration:Prepare and distribute meeting documents and minutes in a timely and efficient manner.Organize social events and meetings to foster...


  • Singapore JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD Full time

    Job Title: Tenant Service ExecutiveJoin our team at JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD as a Tenant Service Executive, where you will play a crucial role in ensuring the smooth operation of our properties. As a key member of our team, you will be responsible for providing exceptional service to our tenants, managing day-to-day requests, and...


  • Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    Tenant Development Manager Job DescriptionWe are seeking a highly skilled Tenant Development Manager to join our Business Development team at THE SUPREME HR ADVISORY PTE. LTD. The successful candidate will be responsible for formulating and executing tenant leasing strategies, building strong tenant relationships, and identifying market trends to capitalize...


  • Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    Tenant Development Manager Job DescriptionWe are seeking a highly skilled Tenant Development Manager to join our Business Development team at THE SUPREME HR ADVISORY PTE. LTD. The successful candidate will be responsible for formulating and executing tenant leasing strategies and building strong tenant relationships within our Food court/Coffee Shops.About...


  • Singapore ORCHARD TURN DEVELOPMENTS PTE. LTD. Full time

    Job Title: Tenant Management ExecutiveORCHARD TURN DEVELOPMENTS PTE. LTD. is seeking a highly skilled Tenant Management Executive to join our team. As a key member of our operations team, you will be responsible for managing the onboarding and offboarding process of tenants, ensuring compliance with mall guidelines and regulations.Key Responsibilities:Manage...


  • Singapore ORCHARD TURN DEVELOPMENTS PTE. LTD. Full time

    Job Title: Tenant Management ExecutiveORCHARD TURN DEVELOPMENTS PTE. LTD. is seeking a highly skilled Tenant Management Executive to join our team. As a key member of our operations team, you will be responsible for managing the onboarding and offboarding process of tenants, ensuring compliance with mall guidelines and regulations.Key Responsibilities:Manage...


  • Singapore ORCHARD TURN DEVELOPMENTS PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: Manage Tenants’ onboarding and offboarding process such as handover, takeover, fitting out, renovation and reinstatement of tenants’ units as per mall guidelines and permissible period Manage rent arrears and oversee litigation matters Manage tenants’ instore event submissions Establish and maintain good...


  • Singapore JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD Full time

    Job SummaryWe are seeking a highly skilled and experienced Tenant Service Executive to join our team at JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD. As a key member of our operations team, you will be responsible for providing exceptional service to our tenants, ensuring the smooth day-to-day operation of our properties, and driving business growth...


  • Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    About the RoleWe are seeking a highly skilled Tenant Development Manager to join our Business Development team at THE SUPREME HR ADVISORY PTE. LTD. This is an exciting opportunity to formulate and execute tenant leasing strategies, build strong tenant relationships, and capitalize on market trends in the food industry.As a key member of our team, you will be...


  • Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    Tenant Development Manager - F&BAbout the RoleWe are seeking a highly skilled Tenant Development Manager to join our Business Development team at THE SUPREME HR ADVISORY PTE. LTD. As a key member of our team, you will be responsible for formulating and executing tenant leasing strategies and building strong tenant relationships within our Food court/Coffee...


  • Singapore JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD Full time

    Job Title: Tenant Service ExecutiveWe are seeking a highly skilled and experienced Tenant Service Executive to join our team at JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD. As a key member of our operations team, you will be responsible for delivering exceptional service to our tenants and ensuring the smooth operation of our commercial properties.Key...


  • Singapore COVE LIVING PTE. LTD. Full time

    About Cove Living Pte. Ltd.Cove Living Pte. Ltd. is a co-living start-up that provides stylishly furnished properties in Singapore and Jakarta. Our mission is to make renting a home easier and more affordable for young people. We offer flexible contract terms, seamless rental experiences, and a community-driven approach to living.Job Title: Head of...


  • Singapore JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD Full time

    Roles & ResponsibilitiesAdministration To prepare weekly/monthly meeting documents and minutes. Prepare A&P calendar of events, revenue and expenditure. To organize social events & meetings.Operational Matters Attend to day-to-day requests/feedback from tenants. Assist the Manager in supervising soft services such as cleaning, security, landscape, pest...


  • Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    Roles & ResponsibilitiesAbout the RoleYou will be part of the Business Development department, responsible for formulating and executing tenant leasing strategies and building strong tenant relationships within Food court/Coffee Shops.Highly sensitive to what is happening in the food industry market, you will be able to identify market trends, and capitalize...


  • Singapore CRESCENDAS LAND CORPORATION PTE. LTD. Full time

    Job Title: Senior OfficerJob Summary:Crescendas Land Corporation Pte. Ltd. is seeking a highly skilled Senior Officer to join our team. As a key member of our property management team, you will be responsible for securing new tenancies, identifying market segments, and managing lease renewals with existing tenants.Key Responsibilities:Secure new tenancies...


  • Singapore COVE LIVING PTE. LTD. Full time

    {"title": "Head of Operations and Tenant Experience", "description": "About Cove Living PTE. LTD.Cove Living PTE. LTD. is a co-living start-up making it easier and more affordable for young people to have a comfortable place they can call home with a seamless rental experience from end to end.We provide our tenants with stylishly furnished properties, in the...


  • Singapore CADMUS RESOURCES Full time

    Senior/Leasing Executive Job DescriptionAbout the Role:CADMUS RESOURCES is seeking a highly motivated and experienced Senior/Leasing Executive to join our team. As a key member of our leasing team, you will be responsible for prospecting new tenants, negotiating lease renewals, and finalizing lease agreements.Key Responsibilities:Prospect for new tenants and...


  • Singapore LHN GROUP PTE. LTD. Full time

    Job Title: Senior Property ExecutiveAt LHN GROUP PTE. LTD., we are seeking a highly skilled and experienced Senior Property Executive to join our team.Key Responsibilities:Report to the Property Manager and oversee the smooth and efficient operations of the property under your management.Conduct regular inspections to identify maintenance needs and...