Senior Tenant Relations Manager
2 weeks ago
We are seeking a highly skilled and experienced Senior Tenant Relations Executive to join our team at JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD. As a key member of our property management team, you will be responsible for delivering exceptional tenant experiences and ensuring the smooth operation of our properties.
Key Responsibilities- Administration
- Prepare and distribute meeting documents and minutes in a timely and efficient manner.
- Coordinate social events and meetings to foster a sense of community among tenants.
- Tenant Communication
- Act as a primary point of contact for tenants, addressing their concerns and queries in a prompt and professional manner.
- Maintain regular communication with tenants to understand their needs and identify areas for improvement.
- Conduct regular surveys to gauge tenant satisfaction and implement strategies to enhance it.
- Problem Solving
- Handle tenant complaints and disputes in a fair and timely manner, working to find solutions that meet the needs of all parties involved.
- Maintain accurate records of issues, resolutions, and follow-up actions taken.
- Tenant Retention
- Develop and implement strategies to enhance tenant satisfaction, engagement, and retention.
- Organize tenant programs, events, and networking opportunities to foster a sense of community and collaboration within the building.
- Operations
- Collaborate with the operations team to ensure that maintenance, repairs, and service requests are addressed promptly and efficiently.
- Lead the concierge team to provide exceptional customer service to tenants.
- Market Research
- Stay informed about industry trends, market conditions, and competitors to identify opportunities for improving tenant satisfaction and attracting new tenants.
- Reporting & Budgeting
- Prepare accurate, timely, and comprehensive reports, including monthly performance reports and variance reports for review by senior management.
- Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge.
- Manage all accounts payable for the property, including collection and approval of invoices.
- Ensure compliance with rules and regulations.
- Successful completion of scheduled activities.
- Achievement of Key Performance Indicators (KPIs).
- Achievement of target deliverables for business plans, monthly reports, and budgets.
- Maintenance of a high level of professionalism and customer service at all times.
- Ability to work under pressure and meet set timelines.
- Client and tenant satisfaction.
- Good tenant survey results.
- Meet standards and audit requirements.
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