Fine Dining Experience Ambassador

5 days ago


Singapore ODETTE RESTAURANT PTE. LTD. Full time

About Odette Restaurant Pte. Ltd.

We are a three Michelin-starred fine dining restaurant located in the heart of Singapore, dedicated to delivering exceptional culinary experiences to our guests.

As part of The Lo and Behold Group, we strive to create timeless destinations and thought-leading experiences that showcase the best of modern French cuisine guided by Chef-Owner Julien Royer's lifelong respect for seasonality, terroir, and artisanal produce.

Our team is passionate about shaping the future of hospitality and grooming the next generation of leaders in the industry.

Job Description

The Guest Experience Agent will be responsible for ensuring seamless communication with our guests, handling all incoming calls, managing Zendesk and ticketing software systems, responding to emails, and inputting restaurant bookings into the system.

You will work closely with our Front of House team to deliver unparalleled service and experiences to our guests, and will also be involved in special requests, communicating with other departments, and performing other urgent matters as required.

Requirements

  • Minimum 2 years of experience in guest services within the hospitality industry
  • Experience with Seven Rooms Table Management system is an advantage but not essential
  • Good understanding of fine dining operations and service standards
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to work in a fast-paced environment and manage multiple priorities
  • Proficiency in Microsoft Office Suite and restaurant management software
  • Availability to work flexible hours, including evenings, weekends, and holidays

What We Offer

We offer a competitive salary range of SGD $45,000 - SGD $60,000 per annum, depending on experience, as well as opportunities for career growth and development within our group.

We believe in taking care of our people, so they can take care of others. Our benefits package includes medical and insurance coverage, employee dining discounts across our venues, celebrations for key milestones, and one month sabbaticals for long-service individuals.

Why Join Us?

We value people who go above and beyond to make someone else's day, are thoughtful and kind while upholding high standards, own outcomes and drive solutions, and are ever-curious and always learning.

We love people who share our passion for delivering exceptional customer experiences and are committed to excellence in every aspect of their work.



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