Ambassador of Fine Dining Experiences
4 days ago
About Us
Located in the heart of Singapore, Odette Restaurant Pte. Ltd. is a three Michelin-starred fine dining establishment renowned for its modern French cuisine.
We are part of The Lo and Behold Group, a hospitality company dedicated to creating timeless destinations and thought-leading experiences.
The Guest Experience Lead plays a pivotal role in shaping the guest experience at our iconic restaurant.
Job Description:Key Responsibilities:
- Develop and implement strategies to ensure exceptional service delivery through various communication channels.
- Recruit, interview, and train Guest Experience Team Members to uphold high standards.
- Establish Standard Operating Procedures to address guest concerns and complaints in a timely and professional manner.
- Maintain the highest level of service quality and guest satisfaction as per Behold Julien's standards.
Team Leadership and Development:
- Lead, mentor, and develop the Guest Services team, fostering a positive work environment.
- Set clear performance expectations and provide regular feedback and coaching to team members.
- Conduct training sessions on service excellence, guest interaction, and operational procedures.
Operations:
- Coordinate with other departments to ensure seamless communication and service delivery.
- Oversee the 7R Table Management System for reservations and seating arrangements.
- Ensure compliance with health and safety regulations and company policies.
Service Improvement and Administration:
- Evaluate and improve guest service processes and standards continuously.
- Analyze guest feedback to identify areas for enhancement and implement action plans.
- Manage scheduling and staffing to ensure adequate coverage during peak times.
Requirements:
- Minimum 5 years of experience in guest services within the fine dining industry.
- 1 year of experience with Seven Rooms Table Management system.
- Strong understanding of fine dining operations and service standards.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
Benefits:
We believe in taking care of our people, allowing them to focus on delivering exceptional guest experiences. As an employee, you can expect a competitive salary range of SGD 80,000 - SGD 110,000 per annum, depending on your qualifications and experience.
This position offers a unique opportunity to grow with our esteemed restaurant, where you'll be working with a talented team passionate about hospitality. If you're a motivated individual with a passion for delivering exceptional service, we encourage you to apply.
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