Senior Technical Services Associate

1 week ago

Singapore beBeeSupport Full time $4,500 - $5,500
IT Support Specialist

We are seeking a dedicated IT professional to join our team and ensure seamless technology operations across the organization.

This role combines technical expertise with excellent customer service skills to support end-users and maintain critical IT infrastructure across multiple locations.

  • Maintain and support end-user devices and network (LAN/WiFi) across multiple locations.
  • Monitor and manage server operations to ensure smooth performance.
  • Administer anti-virus systems.
  • Apply security patches and updates for Windows, Intel drivers, and applications.
  • Provide helpdesk support via email, hotline, walk-ins, onsite, and remote assistance.
  • Log and resolve support requests using the ITSM platform.
  • Manage Windows 11 and other OS systems, including imaging, deployment, and troubleshooting.
  • Support hardware and software setup, configuration, and issue resolution.
  • Maintain IT asset records, tagging, and disposal.
  • Coordinate with vendors for system setup, repairs, and maintenance.
  • Prepare technical documentation, user guides, and reports.
  • Configure and support online video conferencing systems.
  • Perform ad-hoc duties as assigned.

Requirements:

  • Diploma/Degree in IT, Computer Science, or related field.
  • 2–3 years of IT support/helpdesk experience.
  • Strong knowledge of Windows OS (Windows 11 preferred).
  • Experience in network troubleshooting (LAN/WiFi).

Benefits:

  • Opportunity to work with a dynamic team.
  • Chance to develop technical skills and expertise.
  • Collaborative work environment.

Other Information:

By submitting your resume, you consent to the collection, use, and disclosure of your personal information. Only shortlisted candidates will be contacted.

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