E-Commerce Operations Manager

1 week ago


Singapur, Singapore Swatch Group Full time
About the Role

We are seeking an experienced E-Commerce Executive to join our Singapore Swatch Team. As a key member of our team, you will play a pivotal role in shaping the future of our E-Commerce operations and strategy.

Key Responsibilities
  • Manage E-Commerce business and analyze emerging trends, KPI results of online marketing, and affiliated programs.
  • Manage Market Place business and liaise with partners and stakeholders to propose and develop new online strategies and events to boost online sales.
  • Manage payment security and customer purchases, ensuring stock levels are optimized and monitoring purchasing functions when required.
  • Evaluate and monitor market situations, providing feedback to the E-Commerce Department for initiating appropriate strategies or changes.
  • Liaise closely with the E-Commerce team in HQ and relevant departments to work out and monitor strategies like market coverage, sales advertising, and promotion, as well as submitting daily/weekly/monthly progressive reports of sales performance.
  • Manage daily online sales operations, including new orders, payment procedures, inventory returns, and customer service, co-working with logistics and sales/marketing teams.
  • Manage operations of e-commerce channels, supporting marketing and sales to ensure ecommerce business is in line with brand positioning.
Requirements
  • Proven experience in a similar role in an Agile/Scrum environment.
  • Proficient in E-Commerce business and trends.
  • Experience with SEO best practices, analytics tools, and A/B testing methodologies.
  • Proficient in Adobe Photoshop, Illustrator, Microsoft Office.
  • Merchandising knowledge is an advantage.
Language

English



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