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Reservations Operations Manager

2 months ago

Singapore PARADOX CLARKE QUAY PTE. LTD. Full time
Reservations Executive Job Description

At Paradox Clarke Quay Pte. Ltd., we are seeking a highly skilled Reservations Executive to join our team. As a key member of our front office team, you will be responsible for managing reservations, ensuring accurate pricing and market segmentation, and providing exceptional customer service.

Key Responsibilities:
  • Manage reservations and ensure timely submission of reports.
  • Ensure accurate pricing and market segmentation of gained business.
  • Liaise with other departments to maximize revenue and inventory availability.
  • Handle 2nd level escalation of complaints from team members.
  • Ensure no backlog in operations when fully staffed.
  • Process advance deposits, modifications, and cancellations promptly.
  • Abide by hotel and department policies, procedures, and service standards.
Requirements:
  • Work autonomously and as part of a team.
  • Strong analytical and problem-solving skills.
  • Knowledge of property management systems and inventory control.
  • Excellent communication and customer service skills.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.