Chief Operations Officer: Strategic Growth Leader

3 weeks ago

Singapore SUNNYSTEP PTE. LTD. Full time

Sunnystep PTE. LTD., a leading innovator in consumer retail, seeks an experienced Chief Operations Officer to drive strategic growth and operational excellence across both online and offline channels.

Company Overview

Headquartered in Singapore, Sunnystep is committed to fostering community, inclusivity, integrity, and technology to support everybody's journey of possibilities.

Job Description

The ideal candidate will be responsible for overseeing and optimizing the retail company's operations, integrating omnichannel strategies to drive growth, enhance customer experiences, and ensure operational efficiency. This role involves leading operational teams, implementing innovative strategies, and managing processes to deliver a seamless and effective retail experience across all platforms.

Key responsibilities include:

  • Omnichannel Strategy and Integration:
    • Develop and implement integrated operational strategies that support both online and offline retail channels.
    • Ensure a consistent and cohesive customer experience across physical stores and digital platforms.
    • Collaborate with senior leadership to align omnichannel strategies with the company's overall business objectives.
  • Operational Management:
    • Oversee daily operations across all retail channels, including stores, e-commerce, and fulfillment centers.
    • Optimize store operations, including layout, staffing, and inventory management, to enhance in-store customer experience.
    • Manage e-commerce operations, including website performance, online merchandising, order fulfillment, and customer service.
  • Supply Chain and Logistics:
    • Manage and optimize the supply chain to ensure timely and efficient delivery of products across all channels.
    • Oversee inventory management for both physical stores and online platforms to balance supply and demand.
    • Implement and manage logistics and fulfillment strategies, including warehousing, distribution, and last-mile delivery.
  • Customer Experience and Service:
    • Develop and execute strategies to enhance customer satisfaction and loyalty both in-store and online.
    • Implement and manage customer service standards and processes across all channels to ensure a high-quality experience.
    • Utilize customer feedback and data to identify areas for improvement and drive enhancements.
  • Team Leadership and Development:
    • Lead, mentor, and manage operational teams across retail stores, e-commerce, and fulfillment centers.
    • Foster a culture of excellence, collaboration, and accountability within the operations team.
    • Develop training programs to enhance team skills and ensure effective execution of operational strategies.
  • Financial Oversight and Budget Management:
    • Develop and manage operational budgets, including costs related to stores, e-commerce, and supply chain.
    • Monitor and analyze financial performance, including sales, expenses, and profitability, to achieve financial goals.
    • Implement cost control measures and optimize resource allocation to maximize efficiency and profitability.
  • Technology and Innovation:
    • Leverage technology to enhance operational efficiency and customer experience across all channels.
    • Oversee the implementation of retail management systems, e-commerce platforms, and data analytics tools.
    • Stay informed about industry trends and emerging technologies to drive innovation and maintain a competitive edge.
  • Compliance and Risk Management:
    • Ensure compliance with industry regulations, company policies, and safety standards across all operations.
    • Identify and manage operational risks, including legal, regulatory, and reputational risks.

We are seeking a highly organized and detail-oriented leader with 10+ years of experience in retail management, including experience managing both online and offline channels at a senior level. The ideal candidate will have a Bachelor's degree in Business Administration, Operations Management, or a related field, with an MBA or other advanced degree being preferred.

Required Skills and Qualifications

To succeed in this role, you should possess the following skills and qualifications:

  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • 10+ years of experience in retail management, including experience managing both online and offline channels at a senior level.
  • Strong knowledge of omnichannel retail operations, supply chain management, and customer experience strategies.
  • Proven leadership skills with the ability to manage and develop high-performing teams across multiple channels.
  • Excellent strategic thinking, problem-solving, and decision-making abilities.
  • Strong financial acumen with experience managing budgets, financial performance, and cost control.

A competitive salary of SGD $120,000 - $180,000 per annum is offered to the successful candidate, depending on experience and qualifications.

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