
Operations Supervisor
7 days ago
The Operations Supervisor plays a key role in ensuring seamless hotel services and customer satisfaction.
Key Responsibilities:
- Oversee lobby operations to meet guests' needs promptly and efficiently.
- Provide ongoing support by monitoring guest satisfaction, service standards, security, employee activities, and physical defects.
- Coordinate with operational departments to ensure front office functionality, including addressing room defects and maintaining cleanliness.
- Ensure departmental standards, policies, and procedures are maintained.
- Lead teams in addressing guest complaints and special requests.
- Update incident reports for critical incidents.
- Address guests' inquiries, problems, and complaints to ensure satisfaction and uphold hotel interests.
- Maintain clean and orderly public areas and operating equipment.
- Ensure team members' neat appearance.
Requirements:
- Degree or Diploma in Hospitality Management or relevant qualification preferred.
- Minimum 4 years' related experience in a full-service hotel or mid-range hotel.
- Commitment to work rotating shifts and any day, including weekends and public holidays.
- Excellent communication skills and ability to interact with guests, employees, and third parties.
- High attention to details and ability to multi-task in a fast-paced environment.
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