Crawford Medical Centre Clinic Operations Manager
6 days ago
We are seeking an experienced and skilled Clinic Operations Manager to join our team at Crawford Medical Centre PTE LTD.
Job SummaryThe successful candidate will be responsible for overseeing daily clinic operations, ensuring smooth patient flow, managing front-of-house activities, and leading staff to deliver exceptional patient care.
Key Responsibilities- Oversee daily clinic operations, including health screening and GP services
- Manage the front-of-house, including reception, patient check-ins, and customer service
- Ensure efficient patient flow, from registration to consultation and follow-ups
- Lead and support front-line and back-office staff, including receptionists and administrative personnel
- Oversee management of patient appointments, follow-ups, and record-keeping efficiently
- Address inquiries, complaints, disputes, and issues with patients/external stakeholders with professionalism
- Liaise with external vendors, service providers, and healthcare professionals as needed
- Actively source strategies to smoothen operational flows and enhance patient experience
- Work with external partners/clients/vendors (e.g., laboratory services) in ensuring accurate billing and troubleshooting associated disputes
- Ensure proper filing and storage of medical forms, reports, and legal documents
- Maintain and monitor inventory, including medical supplies and clinic equipment
- Work closely with the business development team in sourcing and maintaining corporate relationships
- Contribute to marketing efforts, including promotions and awareness campaigns
- Oversee hiring and training of staff
- Manage staff scheduling, assignments, and training to ensure optimal service levels
- Oversee clinic finances, including accountability for profit and loss of the clinic
- Oversee billing processes, insurance claims, corporate invoicing, cash collection, control measures, and other financial operations
- Regular checks and audits on claims submission (e.g., PMI, CPF, Govt Agencies)
- Regular checks and audits on payment collections of credit card, cash, NETS, and cheques from patients
- Ensure compliance with healthcare regulations, policies, and procedures
- Monitor clinic performance metrics and develop improvement plans when necessary
- Support management in identifying opportunities for process improvement
- Possess a Diploma in any field
- Previous experience in healthcare or clinic management role
- Good understanding of health screening, GP operations, and front-of-house management
- Passion for working in the healthcare industry
- Excellent organizational, multitasking, and leadership skills
- Exceptional interpersonal and communication skills
- Proficient in clinic management software, Microsoft Office, and other digital tools
- Ability to work in a fast-paced environment while maintaining attention to detail
- Customer service-oriented with a passion for patient care
We offer a competitive salary range of SGD 60,000 - SGD 90,000 per annum, depending on individual experience and qualifications.
In addition to the salary, we provide a comprehensive benefits package, including medical coverage, paid annual leave, and professional development opportunities.
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