Desktop Infrastructure Specialist

5 days ago


Singapore beBeeTechnical Full time $4,400 - $5,500
Junior Desktop Support Technician Job Description

 

This is a Junior Desktop Support Technician position where the candidate will be responsible for providing technical support to end-users in our organization. The technician will troubleshoot and resolve technical issues with desktop computers, laptops, and mobile devices.

 

  • Job Responsibilities:
  • Provide technical support to end-users via phone, email, or in-person meetings.

  • Troubleshoot and resolve technical issues with hardware, software, and network problems.

  • Deploy and manage laptops and related hardware to ensure they are functioning properly.

  • Handle incidents and service requests via ServiceNow platform.

  • Support Microsoft 365 applications and services.

  • Administer Microsoft Active Directory (AD) to ensure secure access to resources.

  • Provide support for Mac and Apple devices.

  • Ensure high-quality customer service and user satisfaction.

 

  • Requirements:
  • Experience in EUCD support and deployment.

  • Proficiency in Microsoft 365 and Active Directory.

  • Familiarity with ServiceNow or similar ITSM tools.

  • Hands-on experience with Mac and Apple product support.

  • Good communication and customer service skills.

  • ITIL certification or knowledge is an advantage.

 

Key Skills:

Technical Support, Hardware, Troubleshooting, Customer Service, Cloud Computing, Laptops, Active Directory, Windows



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