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Unique Opportunity to Deliver Exceptional Customer Service
2 weeks ago
We are seeking a highly skilled and motivated individual to join our team as a Client Experience Representative.
Key Responsibilities:
- To provide exceptional customer service and support to clients across various channels, including face-to-face, phone, and digital platforms.
- To manage cash handling and branch operations in accordance with established procedures and guidelines.
- To identify and resolve client complaints and issues in a timely and professional manner.
- To promote digital banking services and self-service channels to clients, ensuring they have access to a range of convenient and secure payment options.
- To generate new sales opportunities by referring clients to relevant sales staff for cross-selling and upselling activities.
Required Skills and Qualifications:
- Diploma or higher National ITEC (NITEC) qualification.
- Excellent verbal and written communication skills.
- At least 1 year of experience in a banking environment.
- Cash handling and management skills.
- Operational risk management and compliance skills.
Benefits:
- A competitive salary package and benefits.
- Opportunities for career growth and development.
- A dynamic and inclusive work environment.
- Access to training and development programs.
- A comprehensive employee assistance program.
About Us:
We are an international bank committed to making a positive impact on our clients, communities, and employees. We value diversity, inclusion, and collaboration, and we are passionate about creating a workplace culture that is supportive, flexible, and rewarding.
How to Apply:
If you are a motivated and experienced individual looking for a challenging and rewarding role, please submit your application, including your resume and a cover letter outlining your qualifications and experience.
