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Front Line Technical Support Representative

2 weeks ago

Singapore This is an IT support group Full time

We require a Network Operations Technician to join our team, who will be responsible for installing, maintaining and troubleshooting computer systems and networks within the organization.

Responsibilities:

  • Provide technical support and assistance to staff and external customers regarding system operation and configuration.
  • Analyze and resolve technical issues related to network connectivity, hardware, and software.
  • Implement security measures to protect network resources from unauthorized access and malicious activity.
  • Conduct routine maintenance tasks to ensure optimal system performance and stability.

Requirements:

The ideal candidate will have:

  • Strong technical knowledge of networking protocols, operating systems, and hardware components.
  • Proficiency in system administration tools and software, including network monitoring and management systems.
  • Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
  • Effective communication and interpersonal skills, with the ability to work collaboratively with technical and non-technical staff.