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Clinical Services Supervisor
1 week ago
Work with Us
The National University Hospital is a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.
About the Role
We are seeking a dedicated Clinical Services Supervisor to join our team at NCIS. This position plays a pivotal role in overseeing patient billing, appointments, financial counselling, and providing leadership to a team of two staff members.
Responsibilities:
- Patient Billing: Oversee the accurate and timely processing of patient bills and invoices, resolve billing discrepancies, and ensure compliance with insurance and regulatory requirements.
- Appointment Scheduling: Manage and optimise chemotherapy appointment scheduling systems and workflows to ensure optimal patient flow and minimal wait times.
- Financial Counselling: Provide guidance and support to patients regarding financial aspects of their treatment, assist patients in understanding insurance coverage, payment options, and financial assistance programs.
- Staff Supervision: Mentor and supervise a team of two junior staff members, conduct regular performance reviews, and provide ongoing training and development opportunities.
Requirements:
- Bachelor Degree in Healthcare, Business Administration, or a related field. A Master's Degree will be an advantage.
- Required 5 years' experience in healthcare administration in the supervisory capacity, preferably in a clinical setting or cancer centre.
- Strong understanding of medical billing practices, insurance procedures, and financial counseling.
- Excellent leadership and interpersonal skills with the ability to effectively manage and motivate a team.
