Lead Team Manager

1 month ago


Singapore Ikea Full time

Job Overview

IKEA Tampines is seeking an experienced Lead Team Manager to join our team. As a key member of our management team, you will be responsible for leading and managing a team of Cashiers to ensure efficient, reliable, and secure payment transactions.

Your Responsibilities

  1. Lead and manage a team of Cashiers including performance management, training and development, succession planning and recruitment of new co-workers.
  2. Ensure operational excellence by efficiently resourcing the checkouts and maintaining a smooth and seamless customer flow to optimize customer satisfaction.
  3. Manage payment transactions and the cash office with a strong focus on reliability and safety to ensure secure handling of financial transactions.
  4. Handle customer queries, complaints, and service recovery professionally and promptly.
  5. Analyze customer and financial key performance indicators to identify areas for improvement.
  6. Collaborate with internal and external partners to create a safe and efficient working environment.

About You

  • Minimum of 5 years of experience in a leadership role within a fast-paced retail environment.
  • Proven track record of leading teams and fostering team camaraderie.
  • Customer-centric approach with strong problem-solving and analytical skills.
  • Ability to handle stressful situations and deliver results under pressure.
  • Excellent communication and interpersonal skills.

Compensation and Benefits

The estimated salary for this position is SGD $60,000 - $80,000 per annum, depending on experience. Additional benefits include comprehensive health insurance, paid annual leave, and opportunities for professional growth and development.



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