Lead Team Manager
1 month ago
Job Overview
IKEA Tampines is seeking an experienced Lead Team Manager to join our team. As a key member of our management team, you will be responsible for leading and managing a team of Cashiers to ensure efficient, reliable, and secure payment transactions.
Your Responsibilities
- Lead and manage a team of Cashiers including performance management, training and development, succession planning and recruitment of new co-workers.
- Ensure operational excellence by efficiently resourcing the checkouts and maintaining a smooth and seamless customer flow to optimize customer satisfaction.
- Manage payment transactions and the cash office with a strong focus on reliability and safety to ensure secure handling of financial transactions.
- Handle customer queries, complaints, and service recovery professionally and promptly.
- Analyze customer and financial key performance indicators to identify areas for improvement.
- Collaborate with internal and external partners to create a safe and efficient working environment.
About You
- Minimum of 5 years of experience in a leadership role within a fast-paced retail environment.
- Proven track record of leading teams and fostering team camaraderie.
- Customer-centric approach with strong problem-solving and analytical skills.
- Ability to handle stressful situations and deliver results under pressure.
- Excellent communication and interpersonal skills.
Compensation and Benefits
The estimated salary for this position is SGD $60,000 - $80,000 per annum, depending on experience. Additional benefits include comprehensive health insurance, paid annual leave, and opportunities for professional growth and development.
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