AVP, Voice Infrastructure Specialist

1 month ago


Singapore DBS Bank Limited Full time
Job Title: AVP, Voice Engineer, Future Ready Technology, Group Technology

DBS Bank Limited is seeking a highly skilled and experienced Voice Engineer to join our team in Group Technology. As a Voice Engineer, you will be responsible for supporting the bank's voice infrastructure, including day-to-day support of Cisco Unified Communications Manager (CUCM), Webex, NICE recording, and MS Team for instant messaging, meeting, and voice capabilities.

Responsibilities:
  • Support the bank's voice infrastructure, including CUCM, Webex, NICE recording, and MS Team.
  • Provide day-to-day support for voice-related issues and troubleshoot problems.
  • Collaborate with stakeholders to resolve operational, functional, and technical issues.
  • Monitor ticketing queues, acknowledge, analyze, and resolve issues.
  • Develop and execute engineering scripts to resolve issues or automate routine activities.
  • Meet all Customer Support SLA requirements.
Requirements:
  • Minimum 3 years of experience in Cisco Voice product, NICE Recording, and MS Team.
  • Familiar with Cisco Unified Communications Manager (CUCM), Cisco Unity Connections, and Cisco Unified Contact Center Express (UCCX).
  • Knowledge of voice prioritization and class of service.
  • Ability to work independently and as a team.
  • Excellent verbal and written communication skills.

We offer a competitive salary and benefits package, as well as the opportunity to work in a dynamic environment that supports your development and recognizes your achievements.



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