Hospital Support Specialist
3 days ago
About Sengkang General Hospital PTE. LTD.
We are a reputable healthcare provider in Singapore, dedicated to delivering high-quality medical services to our patients. Our team of experienced professionals is committed to providing personalized care and support to those in need.
Job Summary
We are currently seeking a skilled Hospital Support Specialist - Call Centre to join our team. As a key member of our call centre operations, you will be responsible for handling general enquiries, managing outpatient appointments, and providing quality customer service to our patients.
Key Responsibilities
- Handle incoming calls, emails, and web chats from patients and their families;
- Manage outpatient appointments and provide timely updates to patients and referring doctors;
- Provide accurate and comprehensive information on hospital services and policies;
- Collaborate with other departments to resolve patient concerns and issues;
- Meet productivity and quality standards in handling calls and resolving patient inquiries;
Requirements and Qualifications
To be successful in this role, you will need:
- A minimum of 1 year of relevant experience in customer service, call centre, or healthcare industry;
- Strong communication and interpersonal skills to interact with patients and colleagues;
- Ability to work effectively in a dynamic and fast-paced environment;
- Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint;
- Able to commit to rotating shifts, including weekends and public holidays;
Preferred Skills and Qualifications
- Experience in healthcare industry;
- Customer Service Oriented;
- Listening Skills;
- Microsoft Office;
- Interpersonal Skills;
- Healthcare;
- Adaptable;
- Good Communication Skills;
- Team Player;
- Able To Work Independently;
- Call Center;
Compensation Package
We offer an attractive salary package, estimated to be around SGD $40,000 per annum, depending on experience. This includes a basic salary, annual increment, and additional benefits such as medical insurance and retirement plan.
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