Hospital Support Specialist

3 days ago


Singapore SENGKANG GENERAL HOSPITAL PTE. LTD. Full time

About Sengkang General Hospital PTE. LTD.

We are a reputable healthcare provider in Singapore, dedicated to delivering high-quality medical services to our patients. Our team of experienced professionals is committed to providing personalized care and support to those in need.

Job Summary

We are currently seeking a skilled Hospital Support Specialist - Call Centre to join our team. As a key member of our call centre operations, you will be responsible for handling general enquiries, managing outpatient appointments, and providing quality customer service to our patients.

Key Responsibilities

  • Handle incoming calls, emails, and web chats from patients and their families;
  • Manage outpatient appointments and provide timely updates to patients and referring doctors;
  • Provide accurate and comprehensive information on hospital services and policies;
  • Collaborate with other departments to resolve patient concerns and issues;
  • Meet productivity and quality standards in handling calls and resolving patient inquiries;

Requirements and Qualifications

To be successful in this role, you will need:

  • A minimum of 1 year of relevant experience in customer service, call centre, or healthcare industry;
  • Strong communication and interpersonal skills to interact with patients and colleagues;
  • Ability to work effectively in a dynamic and fast-paced environment;
  • Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint;
  • Able to commit to rotating shifts, including weekends and public holidays;

Preferred Skills and Qualifications

  • Experience in healthcare industry;
  • Customer Service Oriented;
  • Listening Skills;
  • Microsoft Office;
  • Interpersonal Skills;
  • Healthcare;
  • Adaptable;
  • Good Communication Skills;
  • Team Player;
  • Able To Work Independently;
  • Call Center;

Compensation Package

We offer an attractive salary package, estimated to be around SGD $40,000 per annum, depending on experience. This includes a basic salary, annual increment, and additional benefits such as medical insurance and retirement plan.



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