Customer Experience Specialist

2 weeks ago

Singapore beBeeCustomerService Full time $3,500 - $4,500

Job Overview:

We are seeking a Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional support experience to customers via all relevant communication channels.

Your mission will involve identifying customer needs, researching any existing issue in order to provide strategic solutions that will best address customer needs while ensuring that any existing confusion is clarified.

You will ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards.

In addition, you will provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.

You will deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.

You will build sustainable relationships and engage customers by taking the extra mile.

The ideal candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.

A strong time management skill and motivation to exceed expectations are also essential.

The ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs is crucial.

A strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation) is required.

You must be comfortable working with computers and able to work with multiple systems and learn and adapt to new ones.

Finally, excellent verbal and written communication skills in English are necessary.

Benefits include attractive remuneration, great perks, and performance incentives. Comprehensive medical, insurance, or social security coverage is also available. You will have access to world-class workspaces and engaging activities and recognition programs.

Strong learning and development plans for your career growth are offered, along with positive culture for you to achieve more at work. Easy to locate area with direct access to public transport is a bonus, as well as flexible working arrangements.

Be coached and mentored by experts in your field and join a global company with hundreds of industry awards.Visit us to learn more about this opportunity.

  • Candidate requirements include a diploma, degree, or higher qualification in any field.
  • Preferably, 2 years of working experience in the related field is required; however, fresh graduates are encouraged to apply.
  • Strong time management skills and motivation to exceed expectations are necessary.
  • Multitasking and using customer information to tailor responses is crucial.
  • Excellent communication skills, including listening, empathy, and phone etiquette, are required.
  • Comfortable working with computers and adapting to new systems.
  • Excellent verbal and written communication skills in English.

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