Airport Operations Efficiency Lead
4 weeks ago
Job Title: Airport Operations Efficiency Lead
Job Summary: We are seeking a motivated individual to lead the efforts in reviewing and implementing a new set of operations efficiency measurements and to provide insights on our passengers.
Key Responsibilities:
- Revamp existing operations efficiency measurements, focusing on data gathering through sensors and existing operational systems, satisfaction sensing via pre-installed feedback systems, and future-proof data and analytical systems.
- Uncover new passenger needs and wants, and develop an actionable plan to better the Changi experience.
- Work alongside stakeholders, including touchpoint owners, data analysts, data engineers, and external vendors, to achieve desired outcomes.
Requirements:
- Motivated to understand and improve Changi Airport's operational performances.
- Experience in handling data, with ability to interpret data and analyze results.
- Strong interpretive and analytical skills, with ability to understand data and draw conclusions and present clearly.
- Curious about matters and possess great problem-solving skills.
- Strong interpersonal and communication skills with excellent attention to detail.
- Studied Statistics, Mathematics, Economics, Data Analytics, Business, or similar.
- Ability to program in languages such as Python and use of data analytic/visualisation tools such as Tableau is a plus.
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