Airport Operations Efficiency Lead

4 weeks ago


Changi, Singapore Changi Airport Group Full time

Job Title: Airport Operations Efficiency Lead

Job Summary: We are seeking a motivated individual to lead the efforts in reviewing and implementing a new set of operations efficiency measurements and to provide insights on our passengers.

Key Responsibilities:

  • Revamp existing operations efficiency measurements, focusing on data gathering through sensors and existing operational systems, satisfaction sensing via pre-installed feedback systems, and future-proof data and analytical systems.
  • Uncover new passenger needs and wants, and develop an actionable plan to better the Changi experience.
  • Work alongside stakeholders, including touchpoint owners, data analysts, data engineers, and external vendors, to achieve desired outcomes.

Requirements:

  • Motivated to understand and improve Changi Airport's operational performances.
  • Experience in handling data, with ability to interpret data and analyze results.
  • Strong interpretive and analytical skills, with ability to understand data and draw conclusions and present clearly.
  • Curious about matters and possess great problem-solving skills.
  • Strong interpersonal and communication skills with excellent attention to detail.
  • Studied Statistics, Mathematics, Economics, Data Analytics, Business, or similar.
  • Ability to program in languages such as Python and use of data analytic/visualisation tools such as Tableau is a plus.


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