Slot Floor Team Member

5 days ago

Singapore beBeeCommunication Full time
Customer Service Representative

As a key member of our team, you will be responsible for providing exceptional customer service to our guests. Your primary focus will be on ensuring that every guest interaction is positive and memorable.


To achieve this, you will attend to player needs, ensuring all Slot areas are kept clean and well-stocked with supplies. You will verify and authorize slot machine transactions, including payouts and fills, and ensure every slot machine is in optimum operational condition.


You will also handle customer complaints personally wherever possible, redirecting to relevant authorities where necessary. Effective communication and information flow throughout the Slot Dept, with other representatives, supervisors, and shift managers, will be essential.


Asset protection is also a critical aspect of this role, as you will be responsible for protecting all assets of the Company and the Slot Department at all times.


Furthermore, you will recognize, acknowledge, and nurture new premium slot players, complying with and administering Slot Department attendance guidelines and regulatory, departmental, and company policies.


Additional responsibilities may include working in the slot dispatch office as assigned, utilizing slot dispatch software, dispatching slot machine events, making and receiving interdepartmental phone calls, handling paperwork, and operational supplies.


You may also be required to station at the Patron Verification Systems (

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