Service Excellence Lead
5 days ago
At the Land Transport Authority, we are seeking a highly skilled professional to lead our service excellence initiatives. As a Service Excellence Lead, you will play a pivotal role in driving a customer-centric mindset throughout the organization.
The ideal candidate will have a strong background in business analytics and statistics, with experience in leveraging data insights to enhance service strategy and improve customer experience. You will work closely with internal stakeholders to design and implement projects that strengthen our service culture and uphold high standards of customer service delivery.
In this role, you will analyze data from our customer feedback management system to identify areas for improvement and develop actionable recommendations. You will also collaborate with cross-functional teams to apply these insights to policy, regulation, or process redesigns that drive positive change and reduce customer complaints.
A key aspect of this role is the ability to communicate complex ideas effectively, both written and verbally, to various audiences. You will be responsible for reviewing and enhancing customer communications, digital services, and overall customer experience to ensure alignment with our organizational goals.
To succeed in this position, you should possess excellent analytical and critical thinking skills, as well as strong interpersonal and writing skills. Relevant experience in customer service, service planning, and data management is highly desirable.
If you are passionate about delivering exceptional customer experiences and driven to make a meaningful impact, we encourage you to apply for this exciting opportunity.
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Singapore Resorts World At Sentosa Pte Ltd Full timeJob Title: Business Development and Service Excellence LeadAbout the Role:This is an exciting opportunity to join Resorts World At Sentosa Pte Ltd as a Business Development and Service Excellence Lead. As part of our team, you will be responsible for driving business growth through strategic development and implementation of sales and marketing...
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Operational Excellence Lead
5 days ago
Singapore One Seven Consulting Full timeJob Summary:As an Operational Excellence Lead at One Seven Consulting, you will play a pivotal role in driving service excellence across the organization. This leadership position requires a seasoned professional with extensive experience in operations management to oversee all operational activities and ensure they are conducted efficiently and safely.The...
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Operational Excellence Lead
2 days ago
Singapore This Is An IT Support Group Full time**Job Overview:**This Is An IT Support Group is a leading provider of IT services, and we are currently seeking a talented Operational Excellence Lead to join our team.The successful candidate will have extensive experience in process improvement, stakeholder management, and collaboration.Key Responsibilities:Process Improvement:Analyze existing business...
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Process Excellence Lead
2 days ago
Singapore Apple Inc. Full timeA career opportunity has arisen at Apple Inc. for an experienced Process Excellence Lead. In this role, you will focus on identifying and implementing Lean methodologies and continuous process improvement initiatives to enhance operational efficiency, reduce costs, and improve service quality within our third-party logistics and supply chain Distribution...
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Singapore Seager Inc. Pte Ltd Full timeThe Retail Operations Manager will be responsible for leading a team of 60 retail staff to deliver exceptional customer service and meet sales targets.The ideal candidate will have a proven track record in retail management, excellent leadership skills, and a commitment to delivering exceptional customer experiences.We offer a competitive salary package and...
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Operational Excellence Lead
4 days ago
Singapore Ministry of Culture, Community and Youth (MCCY) Full time**Role Description:**We are seeking an Operational Excellence Lead to join our team at the Ministry of Culture, Community and Youth (MCCY). This role is responsible for ensuring the smooth operation of our customer service and ground operations teams.Main Accountabilities:Manage day-to-day operations of the customer service and ground operations...
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Experience Excellence Lead
5 days ago
Singapore This Is An IT Support Group Full timeJob DescriptionWe are seeking an experienced Experience Excellence Lead to join our team at This Is An IT Support Group. As a key member of our Customer Experience Office, you will play a vital role in shaping LTA's customer experience strategy and facilitating data-driven decision making.About the RoleYou will work closely with senior leaders and teams to...
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Service Excellence Manager
2 days ago
Singapore Central Provident Fund Board Full timeThe Central Provident Fund Board is a national social security organisation that helps 4 million members save for their retirement, healthcare, and housing needs. As a member of our Service Quality Management team, you will have the opportunity to make a meaningful contribution to the lives of others and in the future of Singapore.As a Strategic Service...
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Service Delivery Lead
2 days ago
Singapore Public Service Division Full timeWe are looking for a highly motivated individual to join our team as a Contact Centre Manager. As a key member of our team, you will be responsible for managing process improvement projects and working closely with stakeholders to ensure that requirements are met.Your strong background in system enhancement planning and project management will be essential...
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Service Excellence Strategist
5 days ago
Singapore National University Hospital Full timeAt the National University Hospital, we strive to push boundaries and make significant contributions to the field of healthcare. As a unique institution, we seamlessly integrate clinical care with teaching and research.About UsWe are a hub of knowledge and innovation, attracting passionate healthcare professionals who share our vision of excellence in...
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Procurement Excellence Lead
2 days ago
Singapore Marina Bay Sands Pte Ltd Full timeProcurement Excellence Lead Job DescriptionAt Marina Bay Sands Pte Ltd, we are seeking a highly skilled Procurement Excellence Lead to join our team.Job SummaryThis role involves leading the development and execution of comprehensive sourcing strategies, establishing relationships with vendors to ensure competitive pricing and timely delivery, and...
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Quality Excellence Lead
5 days ago
Singapore Flintex Consulting Pte Ltd Full time**Job Title:** Quality Excellence LeadWe are seeking a highly motivated and experienced individual to join our team as a Quality Excellence Lead. In this role, you will be responsible for driving quality excellence across our organization, ensuring compliance with regulatory requirements and internal standards.The ideal candidate will have a strong...
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Service Excellence Manager
5 days ago
Singapore Zen Career Full timeJob SummaryZen Career is committed to delivering exceptional customer experiences. We seek a highly skilled Service Excellence Manager to join our team. This individual will be responsible for leading daily roll calls, assigning tasks, and conducting team debriefs. Additionally, they will oversee digitalization of workflows and CRM software...
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Operational Excellence Lead
2 days ago
Singapore Jones Lang LaSalle Incorporated Full timeJob Description:The Regional Operations Lead is responsible for delivering exceptional service to clients by proactively managing facilities management portfolio activities, focusing on building operations, service contracts, financial management, and team supervision.Key Responsibilities:Act as the single point of contact for Account Directors and support...
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Operational Excellence Lead
2 days ago
Singapore CVista HR Consulting Pte Ltd Full timeJob DescriptionAbout the Role:We are seeking a highly skilled Operational Excellence Lead to join our team at CVista HR Consulting Pte Ltd. As an Operational Excellence Lead, you will be responsible for leading and driving improvement initiatives across various departments.Key Responsibilities:Lead and drive improvement initiatives utilizing Lean, Six Sigma,...
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Operational Excellence Lead
2 days ago
Singapore Shopee Full timeAbout UsWe are Shopee, a leading e-commerce platform in Southeast Asia and Latin America. Our mission is to bring joy to people's lives through technology. We believe that every individual has unique talents and strengths, and we strive to create a workplace where everyone can grow and contribute their best selves. As a Operational Excellence Lead, you will...
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Operational Excellence Lead
2 days ago
Singapore This Is An IT Support Group Full timeRole Summary:This Is An IT Support Group is looking for an Operational Excellence Lead to drive operational excellence in the regional Facilities Management program.The successful candidate will work closely with the Regional Facilities Manager, Senior Facilities Managers, Facilities Managers, Program Managers, and the client to build and sustain strong...
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SERVICE AMBASSADORS
3 weeks ago
Singapore SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD. Full timeRoles & ResponsibilitiesCONTRACT JOBS!SERVICE AMBASSADORS & TEAM LEADSSINGAPOREANS/ PRs ONLY($12.00/hr -$15.00/hr)Commitment Period26th February 2025 to 30th March 2025LOCATIONPaya Lebar (Nearest MRT)JOB DESCRIPTIONJob Description: We are looking for a dynamic and results-driven individual to promote the Pay app to both shoppers and merchants at Bazaar. The...
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Content Management Lead
2 days ago
Singapore Public Service Division Full timeWe are seeking a Content Management Lead to join our team at the Public Service Division. As a key member of our digital infrastructure, you will be responsible for managing and maintaining our websites and service infrastructure systems.You will oversee the creation, publication, and maintenance of website content, ensuring it remains up-to-date and...
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Commercial Excellence Lead
5 days ago
Singapore Amgen SA Full timeAbout the Role:We are seeking a highly skilled Commercial Excellence Lead to join our team in Singapore. As a key member of our commercial leadership, you will be responsible for driving commercial excellence and alliance management in emerging markets.Key Responsibilities:Drive for Commercial Excellence: Review and co-create partner annual business plans,...