Operations Support Specialist

4 days ago

Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

We are seeking a highly organized and detail-oriented Operations Support Specialist to join our team at THE SUPREME HR ADVISORY PTE. LTD.

Job Overview

The Operations Support Specialist will play a crucial role in ensuring the smooth operation of our maintenance activities, providing administrative support to the Account Manager, and assisting with various tasks related to customer relationship management, financial support, team management, logistics, procurement, contract and quotation support, and health, safety, and compliance.

Key Responsibilities:

  • Provide operational support to the Account Manager in coordinating and prioritizing maintenance tasks, addressing issues encountered by the team.
  • Support the optimization of manpower, standard time, equipment, and energy usage.
  • Assist in responding to customer complaints and support customer satisfaction investigations.
  • Work with the Account Manager to collect feedback from customers, Dealers/Distributors, and maintain positive relationships.
  • Help escalate complex issues to the Account Manager that may impact service quality or business performance.
  • Assist the Account Manager in monitoring financial performance, documenting expenses, and helping to track account receivables.
  • Support the management of after-sales service delivery, including the use of Microsoft Business Central for financial tracking.
  • Aid in the preparation of financial reports, including service revenue and margin data.
  • Provide administrative support in the recruitment, interviewing, and training of technicians as required by workload demands.
  • Support the management of a team of technicians by tracking their schedules, workload, and performance metrics.
  • Help facilitate communication between technicians, subcontractors, OEMs, and the Account Manager to ensure smooth operations.
  • Assist with parts, materials, and tools procurement for scheduled maintenance, repairs, and emergency service calls.
  • Support logistics planning to ensure that the necessary resources are available for maintenance activities.
  • Aid in the coordination with subcontractors, from comparing quotations to ensuring timely delivery of services and materials.
  • Help in the preparation and management of contract renewals, ensuring that all necessary documentation is in place.
  • Assist the Account Manager in generating quotations for simple repairs and service requests.
  • Help drive Environmental, Health, and Safety (EH&S) initiatives, ensuring compliance during all maintenance operation.
  • Support the monitoring of safety standards and participate in creating EH&S awareness within the team.
  • Assist in tracking and reporting key performance indicators (KPIs), such as technician productivity, field expenses, and Aftermarket Service Sales revenue.
  • Provide regular feedback on operational performance to the Account Manager.

Requirements:

  • Min. Diploma in Mechanical/Electrical/Electronic Engineering or equivalent practical experience.
  • Proficiency in Microsoft Business Central or similar tools.
  • Understanding of EH&S standards and practices.
  • Passionate in picking up knowledge of Professional/Commercial Foodservice Equipment.

About Us

THE SUPREME HR ADVISORY PTE. LTD. is a leading provider of human resource advisory services in Singapore. We are committed to delivering exceptional results and providing personalized support to our clients.

Salary Range:

$2,500 - $3,500 per month

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