Customer Service Representative

4 days ago


Singapore OISHI MANUFACTURING PTE. LTD. Full time

OISHI MANUFACTURING PTE. LTD., a leading Singapore-based ice cream and gelato wholesaler, seeks a skilled Customer Service Representative to support its sales team.

This role requires strong communication skills, problem-solving abilities, and knowledge of the food industry. The ideal candidate will provide excellent customer support by addressing inquiries, resolving issues, and ensuring smooth order processing.

Job Responsibilities:
  1. Customer Support: Handle customer inquiries via phone, email, or in-person visits, ensuring a prompt and professional response. Resolve customer complaints and escalate issues to the manager when necessary.
  2. Order Management: Process customer orders accurately and ensure timely order fulfillment. Coordinate with the warehouse and logistics teams to track orders and deliveries.
  3. Account Management: Build and maintain strong relationships with key customers. Assist with customer account setup and updates, ensuring accurate records in the CRM system.
  4. Coordination with Teams: Collaborate with the sales team to support customer retention and acquisition efforts. Work closely with the quality assurance and warehouse teams to address product or delivery concerns.
  5. Administrative Support: Maintain accurate and organized records of customer interactions, orders, and issues. Prepare and submit daily, weekly, and monthly reports on customer service activities.
Qualifications and Skills:
  • A high school diploma or equivalent is required; additional education in Business, Customer Service, or related fields is a plus.
  • Proven experience in a customer service role, preferably in the food wholesale or related industry.
  • Strong communication and interpersonal skills are essential.
  • Proficiency in using office software (e.g., Microsoft Office Suite) and CRM tools is necessary.
  • The ability to multitask, prioritize, and work efficiently in a fast-paced environment is crucial.
Salary and Benefits:

OISHI MANUFACTURING PTE. LTD. offers a competitive salary and benefits package, including opportunities for growth and career advancement in a collaborative and supportive work environment.

The estimated salary range for this role is SGD $35,000 - SGD $50,000 per annum, depending on experience and qualifications.



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