Account Manager Professional

2 weeks ago


singapore north east region sg Papa Palheta Pte Ltd Full time

About Papa Palheta Pte Ltd

We are a specialty coffee company dedicated to providing unique and high-quality coffee experiences in Singapore. Our goal is to expand our commercial and wholesale business, and we need an experienced professional to help us achieve this objective.

Job Role Overview

The Account Manager will play a key role in fostering relationships with our HORECA and corporate clients, contributing to our growth and success. This position involves managing and growing our portfolio of business accounts, ensuring ongoing satisfaction and business expansion.

Key Responsibilities:
  • Client Portfolio Management: Oversee the retention, development, and growth of HORECA and corporate clients, ensuring they receive exceptional service and support.
  • Customer Support: Provide expert advice and timely solutions to business accounts regarding wholesale products, working closely with relevant departments.
  • Training: Conduct basic coffee training sessions for wholesale clients, ensuring they have the knowledge needed to effectively utilize our products.
  • Client Onboarding & Check-ins: Onboard new clients and manage the check-in process to assess satisfaction and identify opportunities for further engagement.
  • Business Development: Identify new business opportunities within the coffee sector and pursue them actively.
  • Cross-Selling: Identify opportunities to cross-sell additional products and services from Papa Palheta Pte Ltd to new and existing clients.
  • Sales Proposals & Presentations: Prepare and present customized sales proposals and facilitate coffee tastings for clients.
  • Sales Targets: Meet or exceed sales and performance targets, working collaboratively with the sales and marketing team.
  • Networking & Events: Represent Papa Palheta Pte Ltd at trade shows, networking events, and other industry-related activities as required.
Requirements:
  • 1-3 years of experience in an account management role, preferably in an FMCG or F&B environment.
  • Knowledge or experience in specialty coffee and/or coffee machines.
  • Strong communication skills, both written and spoken, with the ability to engage effectively with diverse groups.
  • Proficiency in Microsoft Word, Excel, and PowerPoint.
  • Ability to multitask, prioritize, and perform well in a fast-paced environment.
  • Excellent interpersonal skills, with a focus on relationship-building and client satisfaction.
  • Strong organizational skills and attention to detail.

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