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Remediation Analytics Leader

3 weeks ago

Singapore beBeeDataDriven Full time $150,000 - $200,000
Job Description

We are seeking an experienced leader to drive remediation analytics and reporting capabilities. As the VP Remediation Planning & Insights Leader, you will lead the development, delivery, and automation of remediation reporting by leveraging data to identify key insights, patterns, and trends.

Your primary responsibility will be to enhance the organization's capacity planning and forecasting capabilities. You will oversee resource planning, capacity modeling, and SLA breach forecasting to ensure optimal remediation workflow and delivery.

Collaboration with issue management and executive stakeholders will be essential to promote a culture of data-driven decision-making and continuous improvement.

  • Develop and deliver comprehensive remediation performance and compliance reporting for internal and regulatory stakeholders.
  • Oversee the design, automation, and enhancement of analytics dashboards tracking key process, risk, and performance indicators.
  • Analyze remediation and issue management data to identify trends, anomalies, early warning signals, and root causes for process or SLA breaches.
  • Direct resource and capacity planning for remediation teams based on evolving issue pipelines and business needs.
  • Forecast potential breaches of established SLAs by monitoring remediation progress and providing proactive notification and escalation.

You will also ensure that all reporting, analytics, and capacity management tools comply with organizational governance and compliance requirements.