
Vehicle Service Expert
2 weeks ago
As a key member of our team, you will play a vital role in ensuring customer satisfaction and loyalty. This exciting opportunity calls for an individual who is passionate about delivering exceptional customer experiences.
Key Responsibilities:- Provide top-notch customer service by handling all customer requests in a timely and professional manner.
- Offer personalized repair recommendations to ensure customer satisfaction.
- Manage documentation with accuracy and attention to detail.
- Assist customers during vehicle check-in, fostering a warm and friendly relationship.
- Prepare repair quotations and cost estimates to facilitate seamless communication with customers.
- Request spare part costs to ensure efficient ordering.
- Respond to customer inquiries via phone, providing clear and concise information.
- Attend to walk-in customers, resolving their queries and concerns promptly.
- Perform administrative tasks to support business operations.
- A minimum of NITEC in Automotive Technology to ensure technical expertise.
- At least 3 years of experience in the Automotive Industry to provide valuable insights.
- Excellent communication skills to effectively engage with customers and colleagues.
- Ability to work independently with minimal guidance.
- Possession of a valid Class 3 driving license.
The ideal candidate will have excellent communication skills, a passion for customer care, and a willingness to learn. If you are a motivated and skilled individual who is eager to take on new challenges, we encourage you to apply for this exciting opportunity.
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service operations executive
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