Diplomatic Sales Professional

4 weeks ago


Singapore LOTTE Travel Retail Singapore Full time

At LOTTE Travel Retail Singapore, we're seeking a talented individual to join our team as a Diplomatic Sales Professional.

The successful candidate will be responsible for delivering exceptional customer experiences, providing personalized product recommendations, and building strong relationships with travelers. To succeed in this role, you'll need excellent communication and interpersonal skills, a positive attitude, and the ability to work effectively in a fast-paced environment.

We offer a competitive salary of SGD 45,000 - SGD 55,000 per annum, depending on experience, along with opportunities for career growth and development. If you're passionate about delivering outstanding customer service and have a flair for sales, we'd love to hear from you.

About the Role

This is an exciting opportunity to join our dynamic team as a Service Ambassador, working closely with customers to understand their needs and preferences. You'll provide expert advice on products, resolve any issues promptly, and maintain a high level of customer satisfaction.

Key Responsibilities

  • Provide exceptional customer service, responding to queries and resolving issues in a professional and timely manner.
  • Tailor product recommendations to each customer's individual preferences and requirements.
  • Build strong relationships with customers through active engagement and proactive upselling techniques.
  • Maintain a thorough knowledge of products, including duty-free allowances, age restrictions, and relevant regulations.
  • Monitor and maintain healthy inventory levels, adhering to visual merchandising guidelines provided by management.

Requirements

To succeed in this role, you'll need:

  • At least 3 years of customer service experience in retail or hospitality.
  • Excellent communication and interpersonal skills to engage with customers effectively.
  • A positive and customer-focused attitude to create a welcoming shopping environment.
  • Ability to commit to rotating shift hours, including public holidays and weekends.
  • Some level of knowledge, skill, and familiarity with technology preferred.

About Us

Lotte Travel Retail Singapore is a leading travel retailer dedicated to delivering exceptional customer experiences. Our team members are passionate about providing outstanding service and creating memorable moments for our customers.



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