Guest Service Officer
3 weeks ago
Job Summary
We are seeking a highly skilled and customer-focused Guest Service Officer to join our team at Far East Organization. As a key member of our residence team, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is memorable and enjoyable.
Key Responsibilities
- Collaborate closely with the Residence Manager to ensure seamless guest experience
- Provide prompt and courteous assistance to guests, responding efficiently to their queries and resolving any issues that may arise
- Manage cashiering functions and adhere to our residence's Standard Policies & Procedures
- Maintain excellent guest relations at all times, projecting a warm and welcoming attitude
- Offer accurate and helpful information to guests regarding our facilities, local attractions, and events
- Communicate effectively with all personnel to ensure a smooth and efficient operation
Requirements
- Minimum O-Level or equivalent qualification
- Willingness to work rotating shifts
- Positive attitude, outgoing personality, and excellent communication skills
- Previous experience in hospitality and knowledge of our residence's systems will be advantageous
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