IT Governance Framework Manager
3 weeks ago
About NTU
Nanyang Technological University (NTU) is a research-intensive university that aims to advance knowledge and serve society through education, research, and innovation.
Job Description
We are seeking an experienced IT Governance Framework Manager to lead the implementation of ISO 20000 standards across the organization. The successful candidate will be responsible for developing, documenting, and maintaining effective IT service management policies, processes, and procedures in compliance with ISO 20000 requirements.
This role requires close collaboration with cross-functional teams to enhance service delivery, ensuring NTU's IT systems remain robust, secure, and aligned with best practices in service management, security, and risk management.
Responsibilities:
- ISO 20000 Implementation: Lead the implementation of ISO 20000 standards across the organization, ensuring best practices in IT service management.
- Policies, Processes, and Procedures: Develop, document, and maintain IT service management policies, processes, and procedures in compliance with ISO 20000 requirements.
- Audits and Compliance: Oversee internal and external audits to ensure compliance with ISO 20000 standards, identifying areas for improvement.
- Training and Awareness: Conduct staff training and awareness programs to promote understanding and adherence to ITSM and ISO 20000 standards.
- Performance Monitoring: Monitor and report on IT service management performance, ensuring alignment with organizational goals and objectives.
- Collaboration and Improvement: Collaborate with IT teams, management, and external stakeholders to foster a culture of continuous improvement in service delivery.
- Incident and Problem Management: Oversee the incident and problem management processes to ensure timely resolution and minimal disruption in IT services.
- Process Improvements: Identify and lead initiatives for process improvements, enhancing service quality and operational efficiency.
- Documentation: Ensure comprehensive and up-to-date documentation of IT service management policies, processes, and procedures.
Requirements:
- Education: Degree in Computer Science, Computer Engineering, Software Engineering, or a related discipline.
- Certification: Certification in ISO 20000, ITIL v4 Managed Professional Transition, CITPM, or CISAWould be preferred.
- Experience: At least 8 years of relevant IT experience, with a focus on IT governance.
- Skills: Proven ability to work collaboratively across teams and lead problem-solving initiatives.
- Tools and Frameworks: Familiarity with service management tools and frameworks.
- Interpersonal Skills: Strong interpersonal and stakeholder management skills.
- Attention to Detail: A meticulous and detail-oriented working attitude.
Salary:$120,000 - $180,000 per annum
Hiring Institution:Nanyang Technology University Main Office HR
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