
Digital Experience Guide
2 weeks ago
You will be responsible for guiding customers through digital onboarding and ensuring a seamless experience. You will provide exceptional customer service and support, serving as the face of our brand.
Main Responsibilities:
- Guide customers to create digital IDs.
- Assist customers with app download and navigation.
- Provide support for microsite usage.
- Manage Q-matic system and issue queue tickets.
- Assist with SIM and router exchange procedures.
- Support customers with prepaid top-ups.
- Respond to general enquiries at the service area.
Essential Qualifications:
- Able to work in a customer-facing role in a retail setting.
- Able to commit to shift work including weekends.
About the Role:This is an opportunity to deliver outstanding customer experiences and make a significant impact on our brand's reputation. If you are passionate about providing excellent customer service and have strong communication skills, we encourage you to apply. We value teamwork, adaptability, and a willingness to learn and grow.
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