Head of Third Party Risk Management, Technology and Operations

3 days ago


Singapore DBS Bank Full time

At DBS Bank, we are looking for a seasoned professional to lead our Third Party Risk Management team in Group Technology and Operations.

About the Role

We offer a competitive salary of SGD 240,000 per annum, commensurate with experience, plus benefits.

Job Description Summary

  1. Governance of service delivery management by SDM with periodic monitoring and reporting of third party including outsourcing risks, including risk arising from service level failures.
  2. Lead a team to support and provide direction to service delivery managers to execute and complete all outsourcing risk and control assessments, as well as engaging service delivery teams with the objectives of identifying risks, controls, and operational lapses.
  3. Advising Technology staff of potential concentration risk of third party arrangements including outsourcing to the service providers.
  4. Monitor and assess effectiveness of the Group's third party management approach, process and risk controls.
  5. Review, assess and recommend approval of material third party outsourcing arrangements.
  6. Review, monitor and assess the aggregated Group-wide outsourcing portfolio for concentration risks and provide guidance for the management of concentration risk or assess opportunities to rationalize and de-risk.

Key Accountabilities

  1. Provide direction for resolution of escalated key issues and risks. To monitor issue resolution for escalated unresolved risk and control issues relating to third party and outsourcing that could potentially impact the Group Technology.
  2. Discuss key third party and outsourcing issues/ challenges and review key statistics (e.g. total outsourcing arrangements at Group Technology level or relating to specific outsourced service provider(s)), major events and operational/business impacts (e.g., due to service level breaches, overdue deliverables, etc.) which resulted in financial, operational, legal/regulatory and reputational losses.
  3. Review and highlight new non-material outsourcing arrangements to the relevant management committees to provide a perspective of new outsourced activities in the Group.
  4. Establish and maintain the third party and outsourcing management related frameworks to ensure that it continues to be relevant, current and effective.
  5. Reporting and analytics on third party arrangements including outsourcing arrangements.
  6. Liaison with stakeholders (unit outsourcing the activities) and key SMEs (FCSS, ISS, GBCM, GORM, Tech Risk Management, Operations Risk Management, RMG, Compliance) on risk and control matters and ad-hoc projects / rationalization.

Requirements

  1. Relevant university degree in Information Technology or Computer Science, experience in banking, third party or vendor risk management (preferred) with total 10 – 15 years of experience in service delivery management.
  2. Professional Certification preferred – CISA/CISM/CISSP/CRISC/CBCP.
  3. Demonstrate good understanding of third party including outsourcing, service provider management, outsourcing and banking regulatory as well as experience in risk and governance activities.
  4. Demonstrated hands-on experience in identifying, assessing, treating, monitoring, reporting and advising on operational risk management.
  5. Excellent organizational, problem solving, interpersonal and operating skills to effectively drive risk agenda.
  6. Good working knowledge of Business Intelligence (BI) tools such as Tableau, Power BI to analyse trends, anomalies and behaviours for risk and control reporting.
  7. Good planning and other project management skills, including strong organisation skills.
  8. Must be solutions oriented, ability to work and communicate with all levels of management and staff.
  9. Self-driven, passionate about hands-on
  10. Performance-oriented individuals who is passionate about driving change through innovation.


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