Business Application System Specialist

4 days ago

Singapore beBeeSystem Full time $45,000 - $85,000

Job Summary

The system support specialist plays a vital role in ensuring the effective operation, maintenance and continual improvement of business-critical applications.

This position is responsible for providing essential user support on applications that may include basic infrastructure-related IT issues. The role is critical in maintaining business continuity by resolving user issues, collaborating on system enhancements, and contributing to cross-functional IT operations.

Main Responsibilities:

  • Develop, maintain, and continuously improve IT documentation, including support procedures, configuration records, system guides, and knowledge base articles
  • Deliver first- and second-line support for applications (e.g., ERP, HRIS, CRM)
  • Manage application-related incidents and service requests using an IT ticketing system
  • Investigate and resolve recurring application issues; escalate to vendors if required
  • Configure and maintain application settings, user roles, and permissions
  • Perform system testing and validation during patches, upgrades, and changes
  • Conduct training for end-users on business applications and IT tools
  • Monitor application performance and assist in troubleshooting performance-related issues
  • Collaborate with the IT systems engineer on infrastructure-related dependencies
  • Participate in IT and business projects involving application support and implementation
  • Support minor infrastructure tasks (e.g., network troubleshooting, account setup) when needed
  • Ensure compliance with IT policies, data security, and internal standards
  • Perform other IT-related tasks as assigned by the IT manager

Requirements:

  • Technical Knowledge:
    • Basic knowledge of SQL for data lookup or troubleshooting
    • Familiarity with SSRS reporting tools for generating or troubleshooting business reports
    • Exposure to application development concepts, including understanding of system logic, UI/UX basics, and collaborating with software vendors or internal developers is advantageous
    • Familiarity with Active Directory, user account setup, and Windows-based systems is advantageous
    • General understanding of network/infrastructure basics (for backup support of infra engineer) is advantageous
  • Process & Documentation:
    • Experience in maintaining support documentation, SOPs, and troubleshooting guides
  • Other Requirements:
    • Good verbal and written communication skills to interact with end-users and vendors
    • Able to work independently, prioritize tasks, and manage multiple support issues

Tell us your relevant skills:

  • CRM
  • Troubleshooting
  • Business Continuity
  • Ticketing
  • Active Directory
  • ERP
  • System Testing
  • Application Development
  • IT Operations
  • SQL
  • Network Troubleshooting
  • Application Support
  • SQL Server
  • HRIS
  • SSRS

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