IT Systems Engineer
3 weeks ago
At Japan Home (Retail) PTE. LTD., we are seeking a skilled IT Systems Engineer to join our team as a Store Technology Support Lead.
About the Role:
We are looking for an experienced professional with strong technical skills to oversee the maintenance and support of our store's technology systems, including POS systems, hardware, and software. The successful candidate will be responsible for providing Level 1 and Level 2 support, conducting training sessions for new supervisors, preparing system manual guidebooks, and participating in UAT testing before go-live releases.
The ideal candidate should have a minimum Diploma in Information Technology or equivalent and at least 2 years' working experience in a related field, preferably in the retail sector. Excellent analytical, troubleshooting, and communication skills are essential for this role, as well as good knowledge of Microsoft Windows operating systems and SQL server. Additionally, the ability to work in a fast-paced and dynamic environment is crucial.
Key Responsibilities:
- ">
- Maintain and support store technology systems, including POS systems, hardware, and software.">
- Provide Level 1 and Level 2 support for store technology issues.">
- Conduct training sessions for new supervisors on using all systems and handling minor technical issues.">
- Prepare system manual guidebooks for all software systems and edit for updates.">
- Participate in UAT testing before go-live releases.">
- Update windows and security patches for store POS and laptop systems.">
- Maintain store IT inventory list and update documentation on IT asset management.">
- Facilitate office space maintenance by liaising with vendors or managing minor repairs as necessary.">
Requirements:
To succeed in this role, you will need:
- ">
- A minimum Diploma in Information Technology or equivalent.">
- At least 2 years' working experience in a related field, preferably in the retail sector.">
- Excellent analytical, troubleshooting, and communication skills.">
- Good knowledge of Microsoft Windows operating systems and SQL server.">
- The ability to work in a fast-paced and dynamic environment.">
Salary Range:
$50,000 - $70,000 per annum, depending on experience.
Work Environment:
This role requires a 5-day workweek, with weekend shifts included, and standby allowance provided.
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