
Temporary Support Staff
1 day ago
Job Title: Temporary Support Staff
Job DescriptionWe are seeking a skilled and organized temporary support staff to join our team. As a key member of our organization, you will play a vital role in ensuring the smooth operation of our daily activities.
Key Responsibilities:
- Manage the public email inbox and respond to queries in a timely manner.
- Draft and respond to public's queries and feedback via email in a professional manner.
- Escalate and report complex cases to supervisor for guidance.
- Keep records of user enquiries/issues and replies.
- Monitor email trends to identify common questions or issues and suggest improvements to our FAQs.
- Track and update completion of e-learning quiz on Excel.
- Escalate cases of non-completion to supervisor for guidance.
- Generate reports and statistics.
- Liaise with vendors and partners on event coordination and feedback.
- Perform general administrative duties as assigned.
- Assist in ad-hoc matters when necessary.
To be successful in this role, you will need:
- Proficient in MS Excel, Word, PowerPoint and Outlook.
- Good communication and interpersonal skills.
- Good writing skills.
- Meticulous and systematic with administrative procedures.
- Able to work independently and as a team.
- Good organisational skills.
- Past experience in replying to public queries and/or using a CRM system will be advantageous.
This is an excellent opportunity to gain valuable experience and build your skills in a dynamic environment.
Working ArrangementsWorking Hours: Mondays to Thursday: 8.30am to 6pm, Fridays: 8.30am to 5.30pm.
Location: City Hall, Hill Street.
Contract Period: October 1st, 2025 to September 30th, 2026.
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