IT Technical Support Professional
1 week ago
WHALE CLOUD SINGAPORE PTE. LTD. is seeking a skilled Technical Support Engineer to join our team.
ResponsibilitiesThe successful candidate will be responsible for:
- Performing telecom product implementation, functional, interoperability, and acceptance testing.
- Updating and tracking test results, issues, and associated test frameworks in partnership with the development team.
- Defining, creating, and executing manual and automated tests as needed for the entire business solution.
- Identifying, diagnosing, reporting, and assisting the development team in resolving defects and verifying bug fixes.
- Taking ownership of technical issues and working with our R&D to resolve more advanced issues when necessary.
- Collaborating with global test team members to ensure clarity on deliverables, establish QA practices, and promote knowledge transfer.
- Facilitating communications between Customer teams, project managers, and internal stakeholders.
- Participating in peer reviews and inspections of requirements documents and work products derived from requirements specifications.
- Managing processes and ensuring targets are achieved in time.
- Collaborating with R&D experts and staff members responsible for operations at the production site.
- Sustainable Customer Relationship Management (define specific customer demands and comply with them in the product implementation, technical advice, etc.).
- Producing high-quality documents and regular reports.
To succeed in this role, you will need:
- Bachelor's degree in a Telecommunication/IT/Computer Science/Engineering/Mathematical discipline or relevant skills or equivalent professional experience.
- General understanding of database management systems and operating systems.
- SQL/Oracle/Linux certifications or a college project that you were involved in is considered a plus.
- Prior experience implementing software solutions on UNIX and Linux platforms.
- Strong verbal and written communication skills, able to communicate with peers and management.
- Ability to interact with diverse customers in a multi-cultural environment.
- Required language: English, Chinese (need to communicate with Chinese customers and teammates, also need to talk with customers and teammates who speak English).
- Team spirit and hands-on mindset.
-
Technical Support Professional
1 week ago
Singapore This is an IT support group Full timeCompany OverviewThis is an IT support group that values innovation and excellence in all aspects of our operations. Our mission is to provide top-notch support to our end-users, enabling them to focus on their core activities. We are seeking a highly motivated and detail-oriented Technical Support Professional to join our team.Job Summary:Deliver exceptional...
-
Technical Support Professional
1 week ago
Singapore This is an IT support group Full timeJob Description:We are an IT support group looking for a technical support professional to join our team. The successful candidate will be responsible for resolving technical issues, installing and maintaining computer equipment, and providing advice on software and hardware upgrades.Key Accountabilities:Identify and resolve technical issues related to...
-
Technical Support Professional
1 week ago
Singapore This is an IT support group Full timeAbout the Job:We are a team of professionals dedicated to providing top-notch IT support to our clients. We are seeking a skilled IT Administrator to join our team and assist us in delivering excellent service.Key Responsibilities:Administer and maintain our computer systems, networks, and other technology infrastructure.Work closely with our internal teams...
-
Technical Support Professional
1 week ago
Singapore This is an IT support group Full timeJob DescriptionWe are an IT support group looking for a skilled Technical Support Professional to join our team. In this role, you will be responsible for providing technical support to our customers and ensuring that their equipment is running smoothly.Main Responsibilities:Providing preventative maintenance in accordance with published proceduresKeeping...
-
Technical Support Professional
1 week ago
Singapore This is an IT support group Full timeThis Technical Support Professional role involves maintaining and troubleshooting audio visual equipment and facilities. The ideal candidate will have a strong background in AV engineering and be able to support day-to-day operations related to banquet and events.Key Responsibilities:Maintaining and troubleshooting all audio visual equipment and...
-
Technical Support Professional
1 week ago
Singapore This is an IT support group Full timeThis is an IT support group focused on delivering exceptional technical and non-technical support to our clients.Job OverviewWe are seeking a skilled Enterprise Support Engineer to join our team in Singapore.In this role, you will be responsible for providing high-quality support to our clients across various services and technologies.The ideal candidate...
-
Highly Technical IT Support Professional
1 week ago
Singapore This is an IT support group Full timeWe are seeking a technical professional to join our team as a FX Cash and Commodities Technical Lead. As a key member of our IT support group, you will be responsible for ensuring smooth support for end-to-end processes like price quoting, trade confirmations, settlement, and P&L tracking.Key ResponsibilitiesEnsure smooth support for end-to-end processes...
-
Technical Support Professional
1 week ago
Singapore This is an IT support group Full timeJob Description:We are seeking a highly skilled and motivated IT Support Specialist to join our team at This is an IT support group.The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a customer-focused attitude.Responsibilities:Helpdesk Support:Provide technical assistance and support to EUC users,...
-
Logistics and Technical Support Professional
1 week ago
Singapore This is an IT support group Full timeAbout Our BusinessWe pioneer maritime robotics and autonomy solutions, provide system integration for complex naval and island air defence System-of-Systems (SoS), and take care of the operation and maintenance of Command, Control, Communications, Computers Intelligence (C4I) systems.As a Logistics and Technical Support Professional, you will be responsible...
-
Technical Support Professional
1 week ago
Singapore OHMS IT SOLUTIONS PTE. LTD. Full time**About Us:**OHMS IT SOLUTIONS PTE. LTD. is a leading provider of mobile device repair services, dedicated to delivering high-quality solutions that meet the needs of our customers. We are committed to excellence in all aspects of our business, from technical expertise to customer service.**Job Description:**We are seeking a Technical Support Professional to...
-
Singapore This is an IT support group Full timeThis is an exciting opportunity to join our IT team as an Expert in Trading and Back-Office Platform Support. As a member of our team, you will be responsible for providing technical support for critical front-office and post-trade applications. This includes providing 1st, 2nd, and 3rd line support for trading and back-office platforms, managing vendor...
-
IT Support Professional
1 week ago
Singapore This is an IT support group Full timeJob Description:As a member of our IT support group, you will be responsible for providing technical assistance to resolve production issues in a timely and efficient manner. This may involve on-site activation or remote support, depending on the nature of the issue.Key Responsibilities:• Investigate and resolve complex technical problems• Collaborate...
-
Technical Support
1 week ago
Singapore This is an IT support group Full timeJob Responsibilities Front line support via telephone and emails Ensure all issues are attended to efficiently Manage customers requests and enquiries in a professional and timely manner Liaise with vendor on all hosting matters Basic troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and...
-
Technical Support Specialist
6 days ago
Singapore This is an IT support group Full timeJob OverviewThis is an IT support group providing technical assistance and maintenance services for air-conditioning, chiller, ACMV, and HVAC systems. Our team of skilled professionals offers prompt and effective resolution to technical problems, ensuring seamless operation of the department.The ideal candidate will possess a Diploma/Degree in Mechanical...
-
Cloud Technical Support
1 week ago
Singapore This is an IT support group Full timeResponsibilities: Provide technical support for BytePlus cloud products to global customers. Acknowledge and resolve issues through ticketing systems, emails, IM channels, delivering efficient and professional service experiences. Perform rapid analysis and timely resolution of complex technical problems. Collaborate with technical experts or R&D teams to...
-
Technical Support Specialist
1 week ago
Singapore This is an IT support group Full timeJob DescriptionThis is an IT support group that provides technical assistance to customers via telephone and emails. The primary goal of this role is to ensure all issues are attended to efficiently, manage customer requests and enquiries in a professional and timely manner, and liaise with vendors on hosting matters.Key Responsibilities:Front line support...
-
Technical Support Specialist
1 week ago
Singapore This is an IT support group Full time**Company Overview:**This is an IT support group that provides technical assistance to customers. Our team consists of experienced professionals who are dedicated to delivering high-quality service.**Job Description:**Assist the Service Operations Manager in carrying out the company's commitment and promise delivery of service level to customers.Provide...
-
Technical Support Specialist
6 days ago
Singapore This is an IT support group Full time**Job Description:**We are an IT support group seeking a highly skilled and dedicated individual to join our team as a Technical Support Specialist. In this role, you will be responsible for providing front-line technical support to customers via telephone and email.Key Responsibilities:Manage customer requests and enquiries in a professional and timely...
-
Web Hosting Support Professional
1 week ago
Singapore This is an IT support group Full timeJob SummaryThis is an exciting opportunity to join our team as a Web Hosting Support Professional. As a key member of our IT support group, you will play a crucial role in providing technical assistance to our customers.Main Responsibilities:Provide front line support for customers with technical and non-technical issues related to web hosting plans and...
-
Singapore This is an IT support group Full timeJob Summary:This is an exciting opportunity to work with us as an Engineering Solutions Consultant.Responsibilities:Support the Sales department in preparing technical quotations.Develop solutions for hazardous area projects.Collaborate with Procurement to ensure sourced components meet quality standards.Requirements:Degree in Electrical Engineering or...