Customer Service Leader

1 week ago

Singapore beBeeCustomerService Full time $40,000 - $60,000
Job Overview:

We are seeking an exceptional Customer Service Leader to join our team at a modern barbecue restaurant in Singapore.

This is an exciting opportunity to contribute to the success of our restaurant and provide a memorable dining experience for our customers.

The ideal candidate will have strong public relations skills, good communication & interpersonal skills, and be able to work independently and as a team.

The successful candidate will be responsible for ensuring customers have a pleasant experience, monitoring setup, maintenance, cleanliness and safety of dining areas, performing duties like ordering, serving, clearing and setting of tables, promoting sales and being familiar with promotions and menu, attending to customer complaints (if any), handling cashiering duties, assisting to upsell promotions, motivating & cultivating a team spirit in the restaurant, maintaining utmost service standards and discipline/grooming among the service staff, supervising and training the service staff to Outlet standards of excellence, adhering to company's standard operating procedures, and acting as Manager on Duty in absence of the Managers & Supervisors.

Key Responsibilities:

  • Assist Supervisors and Managers in ensuring the smooth daily operation of the restaurant
  • Ensure customers have a pleasant and memorable dining experience
  • Constantly obtain customer feedback during operations to ensure satisfaction
  • Monitor setup, maintenance, cleanliness and safety of dining areas
  • Perform duties like ordering, serving, clearing and setting of tables
  • Promote sales and be familiar with promotions and menu
  • Attend to customer complaints (if any)
  • Handle cashiering duties
  • Assist to upsell promotions
  • Constantly motivate & cultivate a team spirit in the restaurant
  • Maintains utmost service standards and discipline/grooming among the service staff
  • Supervise and train the service staff to Outlet standards of excellence
  • Adhere to company's standard operating procedures
  • Act as Manager on Duty in absence of the Managers & Supervisors

Requirements:

  • Minimum 2-3 years of F&B service experience
  • Strong public relations skills
  • Good communication & interpersonal skills
  • Able to work independently and as a team

Benefits:

  • Medical insurance
  • Dental coverage
  • Monthly incentives
  • Annual performance bonus
  • Strong growth and development opportunities
  • 12 days Annual leave + 1 day Birthday leave
  • 1.5x OT pay for hours worked beyond 44/week

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