
Customer Service Leader
1 week ago
Customer Service Leader
Develop and implement a customer-centric strategy that drives business growth.
Key Responsibilities:
- Strategy Development: Create and execute a customer service plan that aligns with the company's objectives.
- Team Leadership: Lead and mentor a team of customer service representatives, fostering high performance and engagement.
- Performance Metrics: Establish and track key performance indicators to measure service quality, response times, and customer satisfaction.
- Process Improvement: Optimize customer service processes, including inquiries, troubleshooting, and technical support.
- Feedback Analysis: Analyze customer feedback to drive continuous product and service enhancements.
- Collaboration: Collaborate with sales, product, and technical teams to address customer needs effectively.
Requirements:
- Experience: At least 4 years of customer service experience.
- Industry Knowledge: Experience in MedTech or related fields preferred.
- Tech Skills: Strong knowledge of customer service technologies, CRM systems, and call center operations.
- Skillset: Excellent communication, problem-solving, and stakeholder management skills.
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