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IT Application Expert
2 weeks ago
IT Support Specialist
About the Role:
As an IT Support Specialist, you will be responsible for ensuring the effective operation and support of business-critical applications. This includes providing essential user support, collaborating on system enhancements, and contributing to cross-functional IT operations.
Responsibilities:
- Develop and maintain IT documentation, including support procedures, configuration records, and system guides.
- Deliver 1st and 2nd line support for applications, manage application-related incidents and service requests using the IT ticketing system.
- Investigate and resolve recurring application issues, configure and maintain application settings, user roles, and permissions.
- Perform system testing and validation during patches, upgrades, and changes, conduct training for end-users on business applications and IT tools.
- Monitor application performance and assist in troubleshooting performance-related issues, collaborate with the IT System Engineer on infrastructure-related dependencies.
- Participate in IT and business projects involving application support and implementation, support minor infrastructure tasks when needed.
Requirements:
- Basic knowledge of SQL for data lookup or troubleshooting, familiarity with SSRS (SQL Server Reporting Services) reporting tools for generating or troubleshooting business reports.
- Exposure to application development concepts, understanding of system logic, UI/UX basics, and collaborating with software vendors or internal developers is an advantage.
- Familiarity with Active Directory, user account setup, and Windows-based systems is an advantage, general understanding of network/infrastructure basics is an advantage.
Benefits:
- Progressive and competitive package.
- Able to work independently, prioritize tasks, and manage multiple support issues.
