Technical Support Specialist

2 weeks ago

Singapore beBeeTechnical Full time $40,000 - $60,000
Technical Support Specialist

We are seeking a skilled and experienced Technical Support Specialist to provide on-site technical support for PCs, voice equipment, and mobile devices.

Key Responsibilities:
  • Provide technical assistance with software and hardware issues on PCs, voice equipment, and mobile devices.
  • Install and configure software systems and computer hardware.
  • Perform routine maintenance tasks such as basic hardware moves and changes.
  • Manage incidents and requests through our ticket-tracking system.
  • Investigate and resolve technical issues in a timely manner by acquiring necessary information.
  • Develop and implement processes to improve efficiency and productivity.
  • Communicate technical trends, problems, and expected delays to management.
  • Provide IT-related support as required by the business.
  • Document technical products and processes.
Requirements:
  • Advanced level English language skills with strong verbal, written, and listening communication abilities.
  • Solid understanding of PC hardware and peripherals including desktop administration and Microsoft Office suite.
  • Experience with mobile operating systems such as Apple iOS and Google Android.
  • Good working knowledge of Microsoft Windows configuration.
  • Basic understanding of network and server-side infrastructure.
  • Proven ability to deliver exceptional customer service experience.

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