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Systems Maintenance Specialist

3 weeks ago

Singapore THALES SOLUTIONS ASIA PTE. LTD. Full time

Job Description:

We are seeking an experienced Systems Maintenance Specialist to join our team at Thales Solutions Asia PTE. LTD.

About the Role:

This role is responsible for maintaining and troubleshooting the hardware infrastructure and systems for a mission-critical Seamless Identity Management Platform for Experience (SIMPLE) system designed for Singapore Changi Airport.

Key Responsibilities:

  • Carry out Corrective Maintenance (CM) as a result of failure of the hardware and software related to SIMPLE
  • Restore the system to its operational condition
  • Monitor and maintain records of overall system operational availability and reliability
  • Manage spares provisioning, support, and test equipment and other tools stored at Authority site
  • Undertake store keeping functions in respect of receipt, issue, and disposal
  • Carry out serviceability check on spares and ensure prompt action to rectify any fault
  • Liaise with vendor to perform calibration services on test equipment used for preventive maintenance

Requirements:

  • 2 shifts of 12 hours, 24x7 operation
  • Able to cope in a highly pressured fast-paced environment
  • Prior working experience in Server/Network/Uninterruptible Power System/Security products such as Firewall, PIM, and PAM and Server Virtualization will be an added advantage
  • Customer-orientated with high level of service attitude
  • Good listening and analytical skills
  • Hardworking, outgoing, and enthusiastic
  • Positive working attitude
  • Team player, able to work independently, and with little supervision
  • Able to thrive in a dynamic environment
  • Able to understand system and architecture diagrams
  • Able to understand user operation environment
  • Willingness to pick up new technologies

Education and Experience:

  • Diploma/Bachelor's Degree in IT/Engineering discipline
  • CCNA certified
  • Minimally 1-2 years of experience in supporting network, security, server, and UPS
  • Minimally 1-2 years of experience in supporting mission critical systems with a stringent SLA of 99.9%