Tech Service Lead

3 days ago


Singapore beBeeTechnical Full time
Job Title:

Tech Service Lead - APAC

Role Overview

We are seeking an experienced Tech Service Lead to join our global team. As a key member, you will provide exceptional support to our customers throughout their journey with our Foreign Exchange platform.

Responsibilities
  • Deliver outstanding service to both new and existing customers ensuring high customer satisfaction
  • Cultivate and maintain strong relationships with key client intermediaries driving business growth
  • Address and resolve technical issues or business workflow challenges during initial client interactions effectively
  • Assist clients in diagnosing hardware infrastructure problems efficiently
  • Identify software issues and collaborate with internal teams to find solutions proactively
  • Manage the escalation process for unresolved incidents smoothly
  • Investigate and resolve trading issues promptly
  • Conduct regression testing across our platform's full range of products and features to ensure seamless experience
Requirements
  • Proven track record of delivering exceptional customer service
  • Strong problem-solving skills with ability to troubleshoot complex issues
  • Excellent communication and interpersonal skills
  • Ability to work in a dynamic environment with varying priorities
Benefits

This role offers significant growth opportunities within a stimulating SaaS environment. Enjoy flexibility and variety in your work schedule with weekend availability.


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