Deputy Laboratory Operations Manager
6 days ago
Job Summary
The Deputy Laboratory Operations Manager will oversee the operations of the site laboratory in the absence of the Laboratory Operations Manager. This role requires strong leadership and organizational skills to manage the organizational and operational functions of the clinical laboratory and pathological services.
Key Responsibilities
- Recommend equipment and supplies to ensure efficient laboratory operations.
- Participate in the selection and evaluation of equipment to ensure compliance with laboratory standards.
- Prepare operating and labor budgets for the laboratory to ensure effective resource allocation.
- Direct regular maintenance and performance checks on all instruments and equipment to ensure optimal performance.
- Recommending technical methods and instruments to be used in the laboratory.
- Prepare staff monthly duty rosters, including specific work assignments for all staff working in the laboratory.
- Maintain compliance with all licensing and accreditation agency guidelines.
- Ensure assigned work is done promptly, efficiently, accurately, and comply with quality standards.
- Investigate new technical procedures and perform correlation studies on new equipment and procedures.
- Review and revise policies, procedures, and work instruction manuals to ensure completeness and keep up with technological changes and service quality.
- Maintain proper inventory levels of reagents and supplies to achieve operational efficiency and effectiveness.
- Assist in and support flexible staffing requirements in the department, including shift duties.
- Provide adequate training of all personnel in the section, including conducting in-service lectures and continuing medical education.
- Review and document the previous day's work, testing site pending list, to include investigation of pending tests, abnormal results, and/or unusual occurrences.
- Perform secondary review of weekly and monthly quality control results.
- Maintain a current and complete capital equipment inventory for the section.
- Ensure routine and preventive maintenance for all instruments and equipment in the section, as well as appropriate documentation of such maintenance.
- Ensure environmental conditions meet safety regulatory requirements.
- Achieve good/acceptable performance in external proficiency testing.
- Participate in the hospital quality assurance initiatives.
- Develop rapport with laboratory business office, nursing, and other para-medical personnel, as well as with other hospital departments.
- Perform any other duties as assigned from time to time by management.
Key Performance Indicators
- Target minimal error for verified results of the section (ECR).
- Meet laboratory test turnaround time (TAT).
- Frequency of facilitating continuing medical education and training sessions (CME).
- Maintenance of equipment service and preventive maintenance documentation to minimize equipment downtime.
- Staff training and succession planning.
- Meet or exceed lab site operational and budget (EBITA).
- Meet all licensing and accreditation requirements.
- Meet or exceed laboratory site target Patient Satisfaction Survey (PSS).
- Ensure good service is rendered to patients and other stakeholders in Parkway Labs or hospitals.
Qualifications and Experience
- Recognized Bachelor of Science Degree or equivalent.
- Management training, experience, or equivalent.
- At least 8 years in a related area in the medical laboratory.
- Technical competency and knowledge of laboratory accreditations.
- Possesses organizational, management, and people skills.
Additional Information
Special Job Related Requirements
1. Ability to handle stress and crisis in a calm and rational manner.
2. Love the job and continuously update themselves in the knowledge of medical technology.
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