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Deputy Head/Assistant Manager SAMH MINDSET Learning Hub
2 months ago
We are seeking a highly skilled and experienced professional to join our team as a Deputy Head/Assistant Manager at SAMH MINDSET Learning Hub. The successful candidate will be responsible for supporting the Head in overseeing the day-to-day operations of the Learning Hub and implementing effective and efficient running of the vocational training and employment support programme.
Key Responsibilities:- Support the Head in overseeing the Learning Hub and implementing the programme
- Lead the team in case management, supporting persons-in-recovery through vocational goal-setting, skills coaching, and classroom learning, leading to employment placements
- Compile, update, and develop Standards & Operating Procedures (SOPs) for centre and programme management
- Support the implementation of operations plans and ensure efficient daily manpower deployment and operations in the centre
- Oversee administrative matters and data management, ensuring required documents are submitted timely and systematically recorded for easy references
- Identify and provide staff with needed guidance, resources, and support in their delivery of respective services
- Contribute to developing training materials and facilitating classroom training
- Screen and filter incoming enquiries and referrals, establishing contact with referral agencies to determine suitability of clients to be enrolled with MINDSET Learning Hub services
- Assign cases to team and support team in the formulation of individualised plans for enrolled clients through case discussions
- Case management and support of enrolled clients, enabling them through goal-setting, service linkages, resume and skills building, training and coaching, job preparedness, traineeship support, and employment placements
- Provide support to employers for existing and potential clients placed with them
- Present and advocate SAMH and MINDSET Learning Hub services and objectives to funders, hospitals, community partners, and other stakeholders in centre and off-site
- Represent SAMH and MINDSET Learning Hub in conferences, talks, and workshops delivery to schools, hospitals, corporate companies, to promote awareness of mental health and wellbeing
- Represent SAMH professionally through the participation of association-lead events and engagements
- Engage, educate, and enrol existing and potential employers in different sectors on mental health awareness, job redesign, and job creations for persons-in-recovery
- Organise in-centre networking and engagement events for enrolled clients, community partners, employers, and to drive centre presence within the constituency
- Collation and preparation of programme outcomes statistics for management reporting, service review, scheduled funders reporting, and proposal writing for resourcing for MLH
- Carry out ad-hoc duties as may be assigned by the Head
- Minimum Degree in any discipline
- 3 years & above of work experience in a supervisory or team lead role in a social service environment
- Background in programme management, learning, and people development, social work, psychology is advantageous
- Possess good understanding or experience in working with persons with mental health issues and other disabilities
- Patient and passionate about working in social service and with persons with different special needs
- Resilient to changes and possess good problem-solving skills to tackle operational, facility, and administrative issues independently
- Good written and communication skills – able to undertake presentations confidently to different stakeholders
- A good team player in supporting other SAMH initiatives and events, when required
- Willing to work in centre (Jurong) and off-site
- Willing to work on some weekends, when required
