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ServiceNow Developer

2 months ago

Singapore THE EDGE PARTNERSHIP HOLDINGS PTE. LTD. Full time
ServiceNow Developer

The Edge Partnership Holdings PTE. LTD. is seeking a skilled ServiceNow Developer to join our team. As a ServiceNow Developer, you will be responsible for building custom applications, implementing integrations, and ensuring the platform operates efficiently.

Key Responsibilities:
  • Develop and customize ServiceNow applications, including integrations with third-party systems.
  • Work on Service Catalog/Service Portal modules to deliver a user-friendly experience.
  • Manage update sets to move customizations between different ServiceNow instances.
  • Provide advanced administrative support, troubleshooting issues, implementing bug fixes, and conducting root cause analysis.
  • Document, maintain, and update policies, procedures, and controls for the ServiceNow platform and its Software Development Life Cycle (SDLC).
  • Ensure an overarching understanding of the ServiceNow Enterprise product suite and its capabilities.
  • Leverage key technologies such as ServiceNow APIs, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS for integration solutions.
  • Create reports using the ServiceNow reporting engine, including metrics and Service Level Agreements (SLAs).
Requirements:
  • 2+ years of experience in ServiceNow development.
  • Hands-on experience with Service Catalog and Service Portal modules.
  • Strong understanding of ServiceNow APIs, integrations, and relevant technologies such as SSO, Web Services, REST, and more.
  • Experience in managing update sets and migrating customizations across ServiceNow instances.
  • Solid problem-solving skills with experience in troubleshooting and performing root cause analysis.
  • Clear and effective written and verbal communication skills.
  • Ability to create detailed reports, metrics, and SLAs using the standard ServiceNow reporting engine.
  • ServiceNow Certified System Administrator or Certified Application Developer is a plus.
  • Familiarity with ITIL processes and Agile methodology is a plus.