Cybersecurity Service Delivery Management Lead

7 days ago


Singapur, Singapore Singtel Full time
Cybersecurity Service Delivery Management Lead

NCS is a leading technology services firm that operates across the Asia Pacific region, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people.

We're seeking a Cybersecurity Service Delivery Management Lead to join our diverse team of talents here at NCS. If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we'd love to have a conversation with you.

Key Responsibilities:
  • Client Relationship Management: Primary point of contact for our clients, building and maintaining strong relationships, understanding client needs and expectations, and working to ensure that services delivered meet or exceed those expectations.
  • Service Delivery Oversight: Overseeing the delivery of services according to agreed-upon service level agreements (SLAs) or contracts, monitoring service performance, addressing any issues or concerns, and striving to continuously improve service quality.
  • Team Leadership and Coordination: Leading and coordinating multidisciplinary teams responsible for delivering services, providing guidance, support, and direction to team members, ensuring that everyone understands their roles and responsibilities.
  • Problem Resolution and Escalation Management: Responsible for resolving issues and incidents that arise during service delivery, escalating complex or critical issues to appropriate stakeholders, and ensuring timely resolution.
  • Performance Monitoring and Reporting: Tracking and analyzing key performance indicators (KPIs) related to service delivery, such as response times, resolution rates, and customer satisfaction scores, preparing regular reports, and communicating performance metrics to stakeholders.
Requirements:
  • Minimum bachelor's degree in computer science, engineering, or information systems or related.
  • PMI PMP or SCS CITPM certification.
  • ITIL certification or equivalent ITSM experience.
  • CISM certification from ISACA or CISSP certification from ISC2 will have added advantage.
  • Experience in system integration involving application, infrastructure, and Cyber Security components.
  • Good communicator and like to work in large teams to achieve common goals.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.



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