Deputy Manager, Collections and Refunds

2 days ago

Singapur, Singapore Careers@Gov Full time
Job Title: Deputy Manager, Collections and Refunds

We are seeking a highly skilled Deputy Manager to join our team in the Collections and Refunds department. As a key member of our team, you will be responsible for managing system enhancements and upgrades, including the Govt Commercial Cloud migration (GCC) for our financial collections system.

Your role will require you to utilize a combination of financial, stakeholders management, and project management skillsets to complete tasks assigned on a timely basis. You will play a pivotal role in bridging the gap between business requirements and technical solutions without compromising the existing functionalities of the financial system.

Key Responsibilities:
  • Manage all project activities related to system enhancements and upgrades to ensure consultants' delivery is on track and any slippage is identified and mitigated at the onset.
  • Identify and assess the impact of the Business Systems' project development and requirements on the GCC migration track for alignment across the various financial functions.
  • Identify and follow up with the funding and procurement of infrastructure replacement (if needed) for items which reach end-of-life, if GCC delivery is delayed.
  • Drive the review and assessment of Service Requests and provide inputs to the specification documents to ensure progress is in alignment with project timeline and stakeholders.
  • Prepare and review standard-operating procedures (SOPs) and business communication as part of the implementation process for the project activities.
  • Ensure close engagement with external and internal stakeholders to facilitate audits and security reviews.
  • Monitor and track the utilization of GCC migration budget to ensure that the migration is completed within allocated budget.
Requirements:
  • Tertiary qualification in Computer Engineering, Information Systems, Computer Science, Accountancy, Finance, or equivalent.
  • At least 3 years' relevant experience in a Finance/Accounting/IT environment.
  • Experience in IT system project management relating to Financial Systems (e.g. Oracle Customer Care and Billing, SAP etc) will be an advantage.
  • Able to work independently and perform under pressure and tight timelines.
  • Effective team player who is committed and self-driven.
  • Strong communication, collaboration, and engagement skills to engage effectively with key stakeholders at all levels of the organization.
  • Knowledge in data migration methodology and/or data mining/analytics will be an advantage.

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