Client Services Professional
7 days ago
**Job Title:** Client Services Professional
**Location:** Singapore
About the Role:
We are seeking a highly skilled Client Services Professional to join our team at INCALL SYSTEMS PTE LTD. As a key member of our operations team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities:
- Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and providing personalized support.
- Account Management: Oversee and manage client accounts, ensuring timely and effective resolution of inquiries, issues, and service requests.
- Service Delivery: Coordinate with internal teams to ensure seamless delivery of products and services, meeting or exceeding client expectations.
- Problem Resolution: Address and resolve client concerns and complaints promptly and professionally, aiming to achieve high levels of client satisfaction.
- Communication: Serve as the main point of contact for client communications, including phone calls, emails, and meetings.
- Performance Monitoring: Monitor and report on client satisfaction and service performance, providing insights and recommendations for improvement.
- Feedback Collection: Gather client feedback and insights to identify areas for improvement and contribute to the enhancement of service delivery.
- Documentation and Reporting: Maintain accurate records of client interactions and transactions, and prepare regular reports on client account status and service performance.
Requirements:
To be successful in this role, you will need:
- A diploma or degree in Business
- 1-2 years of sales account management experience
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
What We Offer:
We offer a competitive salary range of SGD 40,000 - 60,000 per annum, commensurate with experience, plus benefits such as medical insurance, annual leave, and training opportunities.
How to Apply:
If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, please submit your application, including your resume and a cover letter outlining your qualifications and experience.
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