Crypto Exchange Manager
7 days ago
At OKX, we envision a future where crypto reshapes the world, unlocking freedom for every individual. As a leading crypto exchange and developer of OKX Wallet, we empower millions to access crypto trading and decentralized applications.
Our CultureWe Before Me, Do the Right Thing, and Get Things Done are our guiding principles. These core values drive our culture, shape our processes, and foster a diverse environment that rewards collaboration and innovation.
What You'll Be Doing- Manage merchant communications, address inquiries, and resolve issues promptly to maintain high customer satisfaction.
- Develop and execute a comprehensive merchant management strategy aligned with company objectives.
- Analyze merchant data and metrics to identify trends, support business reviews.
- Collaborate with cross-functional teams to ensure client needs are understood and met.
We seek experience in account management within a cryptocurrency exchange or e-commerce environment. A Bachelor's degree or above is required, along with strong verbal and written communication skills and logical thinking.
Demonstrated coordination, teamwork, and execution skills are essential. Fluency in English and Mandarin is preferred for liaison with external stakeholders.
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